Academic Technology Support Specialist
| Job Title | Academic Technology Support Specialist |
|---|---|
| Job Summary |
The Academic Technology Support Specialist (ATS) assists and supports the students, faculty and staff in using technology within the academic process and assesses the usability and viability of potential systems and how these systems will interact with current University technology. Reporting to the assigned Dean and Executive Vice President for Research and Economic Development, the ATS will keep up to date on trends and innovation in learning technologies that could enhance and improve the school learning experience and student learning outcomes. The ATS advises on resources available in the learning technology industry and provides suggestions to stakeholders within academic programs on the best technology to achieve specific tasks. |
| Department | College of Arts & Sciences |
| Reports To | Dean and Exec Vice President for Research & Economic Development |
| Classification | Exempt |
| Full Time or Part Time | Full Time |
| Hours Per Week | |
| Regular or Temporary | Regular |
| Number of Months | 12 |
| Work Schedule | Hours may vary due to the needs of the College or Department. |
| Major Duties and Responsibilities |
Provide Tier 2 technical support to students, faculty, and staff in using academic technologies to enable teaching and learning. Act as a liaison between Faculty and Information Technology support. Design, present, and publish training and support resources, workshops, orientations, and courses to faculty and students Researches, analyzes, and validates learning technology that will be used in the design and support of programs, ensuring alignment to UB strategy Partner with stakeholders, including Information Technology, Office of Sponsored Research and Institutional Research departments, to gather learning technology needs and determine integration standards Participates in Information Technology meetings as needed to stay current with infrastructure changes, policies and procedures Gather requirements from stakeholders to understand learning technology needs Gather requirements from stakeholders to understand learning technology needs Partners with cross-functional stakeholders to create a consistent, seamless, and effective learning experience for students |
|---|---|
| Knowledge-Skills-Abilities |
Strong interpersonal and customer service skills Professional oral and written skills Excellent organizational skills Process information quickly and accurately Able to work independently and prioritize multiple tasks Ability to manage multiple projects at different stages while meeting deadlines and quality standards Ability to facilitate collaboration, support, and approval from a variety of stakeholders Ability to evaluate learning technology Maintain motivated and team oriented attitude even under pressure |
| Other Functions | |
| Required Level and/or Type of Education | A bachelor's degree in Engineering or computing related field is preferred; consideration will be given for a related Associates degree or Bachelor's in another discipline supplemented by directly related, progressive experience of 5-8 years. |
| Required Years and Type of Experience | Prior expereince supporting the use of learning management systems; |
| Preferred Qualifications |
Directly related experience in disciplines of education technology, instructional technologies, technology applications, or information systems. |
| Required Licenses/Certifications | |
| Physical Demands | |
| Benefits Eligible | Yes |
| Supervisory Responsibility | No |
| Salary | The salary is commensurate with qualifications, plus excellent benefits which can be viewed at www.bridgeport.edu. |
| Position Category | Professional |