| Provide technology service/support and repair of computers, peripherals, and multimedia equipment. Analyze and resolve hardware, software, and network problems. Prepare documentation to assist users with their computer requirements. Support user hardware and software, application installations, maintenance, upgrades, and troubleshooting technology. |
| DUTIES AND RESPONSIBILITIES: |
- Travel to district facilities as required to support end users and facilitate training and maintenance of assets/equipment. Analyze and resolve problems with district hardware, applications, and technology peripherals. [Daily, 40%]
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Maintain, support, and/or repair district computers, terminals, printers, peripherals, multimedia, telecommunications equipment, and other technology assets. [Daily, 30%]
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Research and resolve problems related to network connectivity. Implement new software releases. Install hardware, software, and technology peripherals.[Daily, 5%]
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Maintain records related to repairs. [Daily, 5%]
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Act as a consultant in the purchase of technology assets in accordance with district standards. [Daily, 5%]
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Assist with technology projects as requested. [Daily, 5%]
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Assist in maintaining assets, orders, inventories, shop facility tools, and district vehicles in a clean and safe manner. [Daily, 5%]
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Perform other related duties as assigned or requested. [Daily, 5%]
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| EXPERIENCE: |
| Please see Other Information |
| JOB QUALIFICATIONS: |
MINIMUM QUALIFICATIONS:
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High school diploma or equivalent.
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Basic knowledge of typical office equipment such as telephones, copiers, fax machines, email, etc.
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Intermediate knowledge of Microsoft Office.
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Intermediate organizational skills and attention to detail.
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Advanced oral and written communication skills.
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Advanced interpersonal relations and teamwork skills.
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Advanced problem-solving skills.
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Ability to show enthusiasm and dedication to delivering quality customer service standards.
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Ability to handle multiple assignments, be adaptive to changing needs, manage expectations, and communicate status updates.
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Ability to work independently and collaboratively with others.
PREFERRED QUALIFICATIONS:
- Associate’s degree in Computer Science/Computer Engineering or equivalent combination of education, certifications and experience.
CERTIFICATES, LICENSES, REGISTRATIONS:
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Criminal background check and fingerprinting required for hire.
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A+ Certification.
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Dell Support Certification.
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Valid Colorado driver’s license.
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| OTHER INFO: |
| Two (2) years of experience in enterprise technology support and repair. Experience installing, maintaining, and troubleshooting hardware issues including software and technology assets. Experience with the administration, maintenance, and support of the current versions of Microsoft Windows and Mac OSX operating systems. Experience installing, maintaining, and using standard systems and software applications. Experience troubleshooting networking applications and desktop computing to include laptops, desktops, tablets, telephony, projectors, mobile devices, and other technology assets. |
| APPLY TO: |