Apple / Mac IT Helpdesk Support

Laurence School, a kindergarten through sixth grade school in Valley Glen, California is excited to announce a new opportunity due to growth and increased technology on campus.

RESPONSIBILITIES and DUTIES

Reporting to the Director of Information Technology, the full-time (12-month) Apple\Mac IT Helpdesk Support position will directly interact with teachers and students to help identify and assist them with their IT Hardware and Software questions. A successful candidate needs to be flexible and able to wear many hats. We are looking for technology enthusiasts who demonstrate a passion for their field and who contribute on many levels. The ideal candidate will have strong, individual contributor skills. We are a distributed team, so the ability to work independently is a must, as is the need to be a great communicator.

Level 1 Support including but not limited to:

• As the first point of contact, provide support to end-users on a variety of technology issues.
• Identify, research, troubleshoot and resolve technical problems as they arise.
• Provide support through remote desktop session, email, phone, and face to face at user's workstation.
• Install, integrate, and configure new computer systems and hardware for users.
• Review, prioritize, and process problem reports; document the progress of projects and maintain accurate records of repair and preventative maintenance performed.
• Assist in training users in the proper use of Mac/PC and network hardware and software.
• Provide personal training for new teachers, helping them acquire the basic skills they need to get started on photo, video, and other projects.
• Imaging / re-imaging end user desktop and laptop machines when necessary.
• Documentation of supported system and application procedures and processes.
• Create job aiding tutorials as needed.
• Design, coordinate, and conduct end user training.

Skill and Experience Requirements:

• Bachelor's Degree in Computer Science and/or equivalent in experience -- Current college students are welcome to apply.
• Experience at Apple Genius Bar is a plus.
• Apple Certification preferred.
• Maintain composure and customer focus while troubleshooting and solving issues.
• Must have advanced Apple experience with proven technical ability.
• 2+ years IT work experience preferred in an educational support and customer service environment.
• Demonstrated expertise in configuring, installing and troubleshooting Mac and PC systems.
• Experience with the following software suites:
◦ Office for Mac (Word, Excel, PowerPoint, Outlook)
◦ iWork (Pages, Keynote, Numbers) on OS X and iOS
◦ iLife (iTunes, iMovie, Photos)
◦ Google Apps (Web and iOS)
Experience with audio/video equipment setup, maintenance, and troubleshooting:
◦ Projectors
◦ SMART Boards
• Working knowledge of remote access: Remote Desktop Tools.
• Experience working in a wireless network environment.
• Experience with Active Directory client management, file sharing, printer sharing, and NTFS permissions.
• Experience with Munki/Deploy Studio/Imagr is also plus.

8am - 5pm work schedule.

AVAILABILITY AND COMPENSATION

Ideally the candidate would be available on a full-time basis. The school can accommodate a part-time employee if we can better understand the availability schedule of the candidate. We offer competitive compensation based on the candidate's experience level. Additionally, for full-time employees we offer complete health, dental and vision benefits.

HOW TO APPLY
Please, no phone calls about this job! Qualified candidates are encouraged to email itjob7715@laurenceschool.com with your resume and cover letter. Position will require working at our school campus. Contact Tyler Nguyen
itjob7715@laurenceschool.com