Assistant Director for Information Systems

Reporting to the Director of Financial Aid, the Assistant Director for Information Systems coordinates systems and database management to support the Financial Aid Office’s (FAO) administration of Federal and institutional financial aid resources utilizing a variety of software and technologies. The position also partners with the lead information systems officer in Admissions and acts as the technical back-up.

• For Assistant Director – Four years of experience in systems processing and operations within a complex organization.

• For Associate Director – Five or more years of experience in systems operations and Higher Ed (or similar) experience.

• Bachelor’s degree or the equivalent of education and experience required.

• Experience working in an enterprise cross-functional team approach with excellent project management skills.

• Electronic data processing and electronic funds transfer experience.

• Experience with PC-based systems and functional application support.

• Knowledge of relational database technology and query language (SQL).

• Knowledge of Oracle or other enterprise management tools.

• Strong planning and organization skills and the ability to work independently and as part of a team to meet goals and deadlines.

• Bachelor’s degree preferred.

• Higher Ed experience strongly preferred.

• Working knowledge of financial aid and experience with Financial Aid-based systems/applications.

• Five or more years of experience in systems operation preferred.

• Experience in Oracle strongly preferred.

• Experience in BANNER and SLATE strongly preferred.

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Systems Operations – Oversees and manages FAO systems operations and maintenance of the BANNER financial aid module, Award Management (DFAAM), OnBase, the electronic Scholarship application, Institutional Reporting and Analysis (IRA) and other software applications; Manages the transfer of data between Admissions (SLATE) and Financial Aid (BANNER); Works with FAO staff to automate processes and create reports in IRAfor standard functions; Provides technical support for the office in its use of DFAAM. Oversees routing rule process to move files through the application process; Oversees the record imaging process in OnBase and the electronic record retention process; Works with Senior Associate Director to provide needed data to the College Board Profile and IDOC services and to resolve any problems that arise. 30%

Data and processes – Manages the automatic follow-up campaign for incomplete applications and federal verification; Supports endowed scholarship process; Designs report formats, develops data queries and programs and extracts data from databases and/or manipulates data as needed for use in reports and routine projects for various members of the FAO management team. Serves as point person for the Financial Aid Office in responding to requests for statistical data from the Office of Institutional Research (OIR) and others. 30%

Computer Support and Projects – Manages and oversees everyday maintenance, testing, utilization, and modification of computer software and hardware in FAO; Troubleshoots and problem-solves in the following areas: database management, word processing, spreadsheets, electronic mail, loan processing and file servers; Partners with Dartmouth Information, Technology and Consulting (ITC) with RFP/RFI processes, business process analysis, planning, project execution, testing and deployment on new projects; Works with ITC to improve Financial Aid systems to be efficient, automated and in supported technologies; Provides training to staff on the use of various software applications and serves as back-up for all automated processes run by FAO staff; Writes documentation of reports and processes and develops user manuals. 25%

Primary Destination Point Administrator – Serves as the primary Destination Point Administrator (DPA) responsible for the administration of the organization’s Student Aid Internet Gateway (SAIG) participation including assigning access to federal electronic communication and services; Manages federal electronic data transmissions through the Central Processing Center (CPS) and Common Origination and Disbursement (COD); Provides back up and system support to the Federal Direct Loan Program and the Federal Pell program including certification, electronic transfer of funds, assists with reconciliation and resolution of rejected files; Works with external vendors in the Federal and Alternative loan programs to automate and resolve software problems. 15%