Assistant Director of Information Technology Systems

Plan, supervise, evaluate, and participate in activities dedicated to providing technical support, maintenance and troubleshooting to District users of hardware and software applications used for administrative and academic purposes. Serves as project manager and provides advanced technical guidance to staff regarding a wide variety of complicated installations, upgrades, repairs, and implementations. Oversees academic computer support labs, data center operations and systems administration. 

SUPERVISION RECEIVED AND EXERCISED

Receives limited direction from senior level management. Incumbents work within a framework of established goals and objectives.

Incumbents in this classification assign, coordinate, supervise and evaluate the work of others.

1. Plans, organizes, directs and coordinates the activities of the academic computer support labs, data center operations, and District systems administration;

2. Provides leadership, direction and guidance to assigned areas of responsibility including developing short and long term goals and objectives; assists to develop and implement the District Technology Plan; 

3. Exercises independent judgment to analyze, develop and recommend plans and solutions to operational, management, and processes issues; utilizes effective leadership skills to implement plans and recommendations;

4. Serves as a liaison to software/hardware providers (e.g., meets with vendor representatives, evaluates products/services, evaluates proposals, assists to select vendors, manages installation of systems) for the purpose of conveying and/or receiving information and coordinating District activities;

5. Reviews network systems, and telecommunications to direct corrective action of malfunctions;

6. Plans, implements and manages special projects related to areas of responsibility;

7. Trains, assigns, supervises, and evaluates staff; participates in interview panels as requested; recommends staffing levels necessary to implement and support core responsibilities and projects;

8. Prioritizes and schedules work assignments for staff and reviews results; coordinates efforts of staff with other technical and administrative staff.

9. Assists in the development of the department budget; assists to determine allocation of staff and resources.

10. Reviews requests for technology services and determines priority and timelines;

11. Establishes internal mechanisms for assuring accurate and timely technology support for end users;

12. Keeps current and responds to emerging trends in information technology;

13. Attends and participates in a variety of meetings; represents the department at campus and community events and programs;

14. Performs other related duties as assigned. 

Knowledge of:

• Network server administration and connectivity; data communications, databases, and personal computer operations;

• Protocols and procedures of computer troubleshooting, routine maintenance and new equipment installation;

• Principles and practices of effective project management;

• Principles and practices of effective human resources management, staff development, supervision including pertinent laws and regulations;

• Strategic planning in organizational and management practices, assessment, analysis, and evaluation of programs, policies and administrative needs;

• Student learning and assessment as it relates to technology;

• Pertinent local, state, and federal laws and regulations.

Ability to:

• Work independently, organize work and build an effective team to meet the needs of assigned areas of responsibility;

• Plan, manage, and oversee the coordination and implementation of work plans to achieve a designated objective; manage the coordination of multi-faceted projects and studies including coordination and planning for resources, manpower and timing;

• Adapt and plan for changes in technology and work environments;

• Analyze, evaluate, and draw logical conclusions from complex technologies and related technical data;

• Communicate clearly and concisely, both orally and in writing with both technical and non-technical personnel; prepare clear and concise administrative and technical reports, correspondence, and memoranda;

• Establish and maintain effective working relationships;

• Read and comprehend complex written and technical materials;

• Work under pressure of time and conflicting demands;

• Sensitivity to and understanding of the diverse academic, socioeconomic, cultural, linguistic, ethnic backgrounds and disabilities of community college students and staff.

Education and Experience Requirements:

• Bachelor's degree from an accredited college or university with major course work in information technology, computer science or related field; and

• Five (5) years responsible related experience with at least three (3) years of project management experience and at least two (2) years of management or supervisory experience.

• Experience leading computer support teams in an academic environment highly desired.

• Certificate or higher in project management desired.