Associate Audio Visual Technology Specialist - Engineering IT Shared Services

Engineering IT Shared Services at the University of Illinois at Urbana-Champaign seeks applicants for an Associate Audio Visual Technology Specialist.  Engineering IT is the primary information technology services provider for Engineering at Illinois, serving the IT needs of more than 1,100 faculty and staff and over 10,000 students. The mission is to ensure that all faculty, students and staff in the College have easy and well-supported access to IT services that are second to none in support of their teaching, research, and learning. Engineering IT prides itself on a user-centric approach to IT, with emphasis on effectiveness, visibility and accountability.  This is an excellent opportunity to join a dynamic team. More information about Engineering IT can be found at http://it.engineering.illinois.edu/about-us/.

The Associate Audio Visual Technology Specialist will provide end-user Audio Visual and Digital Signage support for departments and users within the College of Engineering.  This position is responsible for maintaining and supporting Audio Visual (A/V) technology such as projectors, cameras, microphones, etc. within instructional, conference, and collaboration spaces, as well as digital signage across the College of Engineering.

DUTIES AND RESPONSIBILITIES:

• Customer Service and Support

  • Promotes excellent customer service by responding to requests in person, on the phone, or via email in a timely, polite, and professional manner.

  • Works to build relationships with user community by proactively communicating relevant information and discussing the user’s needs, initiatives, and service levels through periodic meetings.

• A/V System Support

  • Analyze functional and performance issues associated with use of A/V technology, collaborate with peers on possible solutions and implement corrective actions in a timely manner.

  • Assists in the deployment of systems for classroom technologies, such as projectors, screens, and lecture capture equipment.

  • Performs technology maintenance of digital signage systems.

• A/V Service Management

  • Develop familiarity with trends in A/V technology.

  • Encourage best practices regarding the use of A/V technology.

  • Perform processes for the regular maintenance, replacement, upgrade and standardization of A/V technology across the College.

  • Develop documentation and provide training for units and individual users on the use of A/V technology.

• A/V Design and Project Management

  • Assist in the delivery of individual A/V projects.

  • Promote the use of standard A/V services where practical and work to adapt such services to the unique needs of the unit where necessary.

• Organizational Support

  • Partner with Engineering IT customer support staff on the support of A/V technology.

  • Work with Engineering IT and departmental staff to provide A/V support for occasional high profile events, which may occur outside business hours.

• Other Duties as Assigned

QUALIFICATIONS

Requirements include a Bachelor’s degree, plus one (1) year of professional experience in an IT or A/V operations environment that included providing A/V technology support (projectors, microphones, cameras, and/or digital signage and customer service.

Ideal candidates will exhibit excellent written and verbal communication skills, have knowledge of current technology for production and display of multimedia content (e.g. cameras, mixers, projectors, and digital displays) and have the ability to troubleshoot common desktop and mobile computing applications and hardware.
 

POSITION INFORMATION AND APPLICATION PROCEDURES

This is a full-time Civil Service IT Support Associate position appointed on a 12-month service basis. The expected start date is as soon as possible after December 18, 2018.  Salary is commensurate with experience.

To apply for this position, please create a candidate profile at https://jobs.illinois.edu and upload your cover letter, resume (months and years of employment must be included), and academic credentials (copy of a transcript and/or diploma) by December 18, 2018. An online application will require names and contact information including email addresses for three references. In order to be considered as a transfer candidate, you must apply for the position.  Applications not submitted through this website will not be considered. For further information regarding application procedures, you may contact Sarah McCarty at mccrty@illinois.edu or 217-244-1056.

The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer.

The University of Illinois is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. For more information, visit http://go.illinois.edu/EEO. To learn more about the University’s commitment to diversity, please visit http://www.inclusiveillinois.illinois.edu