Associate Director – Technology Services

Monday-Friday; 8:00am-5:00pm

Direct, manage, and coordinate the day-to-day informational technology operations of the UTA Police Department. The Associate Director of Technology Services works with highly sensitive information of a law enforcement nature that must remain secure in compliance with legal requirements.

Provide leadership while serving as a technology subject matter expert to command staff and as a liaison with the Office of Information Technology (OIT). Maintain and provide leadership for effective relationships with OIT, vendors, other University departments, and all levels of police department personnel. Work closely with both sworn and professional staff to identify, plan, and procure hardware and software to address the technology needs of the Department. Negotiate service priorities with providers. Responsible for holding vendors accountable to contracted agreements and ultimate resolution of issues. Responsible for ensuring that law enforcement related information systems are secure and in compliance with legal requirements and industry standards. Provide investigative support for evidence collection and interview related technical assistance. Research and evaluate emerging trends and suitability of IT for department operations, including hardware, mobile and desktop applications, and peripheral accessories. Provide recommendations to command staff regarding technology initiatives. Manage department wireless connectivity options, including fixed point and mobile accessibility. Manage technology integration and support for the UT Arlington Emergency Operations Center (EOC). Creation and management of administrative systems for tracking relevant data to enhance efficiency and effectiveness of operations, including:

• Establishing metrics and analyzing data to assist with management.

• Coordinate department SharePoint presence to ensure availability and dissemination of pertinent information.

• Personnel, recruitment, and hiring information tracking and analysis.

• Establish and maintain databases to assist with areas noted above.

• Inventory management.

• Planning and development of online training initiatives to enhance operations. Provide, coordinate, and/or facilitate training to staff for software systems utilized including updates or version changes. Coordinate short and long-range planning initiatives with leadership and staff to ensure attainment of strategic goals.

• Write standard operating procedures (SOPs) and policy documents related to technology usage.

• Install, support and maintain police department specific hardware (desktops, laptops, in-car computers, mobile video systems, and other related systems) and software, including:

• Information Technology, Inc. (ITI) Computer Aided Dispatch, Mobile Reporting, and Records Management systems.

• Coban mobile video software, front end and back end systems.

• Genetec video management system

• IRIS evidence management system.

• Emergency Notification Systems, including Cooper, Code Blue phones, and Outdoor warning system.

• MavPark parking management system.

• Keywatcher key management system.

• Burglar/Panic alarm system.

• Other related or pending systems.

• Supervision responsibilities to include hiring, evaluating, disciplining and discharging subordinate employees, interns, student workers, etc.

• Other functions/duties as assigned.

Bachelor’s degree in Computer Science, Information Systems, Information Technology, or similar field of study; plus five years of directly related experience (project management, database administration, web/applications development, technology-based reporting tools, user/staff training).
CJIS (Criminal Justice Information Services) certification/clearance must be obtained upon hire.

Master’s degree in a related field of study and 10 years of directly related experience (project management, database administration, web/applications development, technology-based reporting tools, user/staff training). Experience with law enforcement systems including previous work with Computer Aided Dispatch (CAD) and Records Management System (RMS) software. Previous supervisory experience managing technical staff; expansion of the unit over the next 3-5 years is expected.  
Best practices certifications desirable including one or more of the following: A+ (CompTIA), PMP (Project Management Professional), ITIL (Information Technology Infrastructure Library).

KNOWLEDGE, SKILLS AND ABILITIES:
Ability to build and maintain strong working relationships inside and outside the department at all levels. Ability to provide leadership. Ability to evaluate complex systems and make recommendations. Knowledge of computer networks/systems, surveillance camera systems. Project management skills. Strong writing, interpersonal communications, and conflict resolution skills. Ability to communicate complex technical issues to non-technical employees.

Typical office conditions, some limited exposure to weather elements while evaluating surveillance camera placement, maintenance issues, etc.

There may be the occasional after-hours call for system security matters.

UTA is an Equal Opportunity/Affirmative Action institution. Minorities, women, veterans and persons with disabilities are encouraged to apply. Additionally, the University prohibits discrimination in employment on the basis of sexual orientation. A criminal background check will be conducted on finalists. The UTA is a tobacco free campus.