Associate Director, Administration and Technical Services

The Associate Director of Administration and Technical Services for the Division of Campus Safety and Emergency Services (DCSES) directs and oversees a variety of departmental and campus-wide enterprise security technologies utilized by the Department of Public Safety / Fire and Life Safety Services; Emergency Management; Global Safety Support Services; Parking and Transit Services; Risk Management and Regulatory Compliance; and Environmental Health and Safety Services departments.

The position provides strong project management leadership in assessing, budgeting, coordinating, reporting, reviewing and communicating with all stakeholders.

Projects include, but are not limited to, security technologies, administrative systems, computer aided dispatching systems, electronic access control integration, and a robust campus-wide video security systems (VSS).

The position oversees the DCSES Video, Access Security Technology Team (VASTT) by leading, mentoring and supervising its professional technical staff, part-time and/or student employees and collaborates with external vendors to meet the goals and objectives of the division and University.

This position serves as part of the division’s administration and as such, performs a variety of administrative functions, including performing duties associated with the Director of Administration role during the incumbent’s absence or as directed.

The positions ensures systematic management of supplies and equipment; documents procedures and protocols; generates proposals and makes recommendations based on customer needs.

Bachelor’s degree required. Management information technology / computer science, with strong administrative and project management skills preferred.

A minimum of 3 years of experience in a leadership role preferred.

A high degree of customer service skills with technical knowledge and a working background with the latest technology is necessary to understand and manage projects related to security cameras, mobile technologies, databases, electronics, computing, networking and communications systems.

• Ability to analyze and base decisions on various components of major technical projects, including project vision, goals and objectives; change-management processes, risks/legal aspects, and end-user impact.

• Provides strong team leadership and promotes communication with a variety of campus and non-campus constituents.

• Capability to negotiate and compromise as needed for project elements such as resources, schedules/time, and budget items.

• Provides an organized and systematic planning and documentation process throughout all project management phases. Develops charters, preliminary budgets and project scope of security systems projects.

• Participates in various security planning phases of building projects related to electronic access and video security systems (VSS).

• Maintains documentation related to building security systems, including camera and electronic access control locations.

• Consults with a variety of prospective users concerning requirements for projects such as electronic access control, alarm and video surveillance systems, and other equipment or software technologies.

• Coordinates with outside vendors and University departments such as Parking and Transit Services; Department of Public Safety (DPS); Information Technology Services (ITS); Campus Planning, Design and Construction (CPDC); Physical Plant; and Auxiliary Services to identify enterprise project impacts and requirements.

• Works in partnership with Division of Campus Safety and Emergency Services (DCSES) departments in identifying needed technical resources and placement of those resources.

• Ensures University / vendor maintenance and/or contractual obligations are met with technical systems that are under the positions span of control.

• Manages DPS in-car video systems, body-worn cameras, key and service weapon automated retrieval system, DCSES issued cellular phones, applications and procedures related to the University-wide video security and electronic access control systems.

• Administers hardware and software management functions for a variety of security systems.

• Directs/delegates the distribution and testing of a variety of hardware/software systems.

• Supports, coordinates the DPS Emergency Communications Center technologies such as voice/telephone systems and other emergency first-responder applications and communication devices.

• Delegates staff to monitor, maintain, update and troubleshoot a variety of technical equipment and software applications.

• Has working knowledge of systems that are under span of control in order to troubleshoot and/or coordinate with ITS, Administrative Computer Systems (ACS), and vendors to ensure systems are running optimally.

• Conducts research into emerging safety, security, law enforcement and parking/transportation related technologies.

• Leads, motivates, and coaches a team of professional technical staff. Participates in the University’s performance partnership program.

• Develops and assesses team job functions, deploys resources as needed.

• Identifies efficiencies, leverages top performance to provide exceptional internal and external customer service.

• Encourages staff participation in meetings, trainings, and professional development opportunities.

• Provides periodic training to a variety of users on proper use, policies and best practices related technical equipment and/or software.

• Meets regularly with direct report staff to exchange project updates, discuss technical challenges and end-user needs.

• Formally presents updates, proposals and introduces new technology proposals to wider-audiences.

• Prepares and formalizes proposals, standard operating procedures and disseminates reports and information related to technical projects and equipment. Updates existing policies as needed.

• Meets with Director of Administration on a regular basis and provides team/project updates

• Serves as a liaison with Administrative Computing Services (ACS) for desktop supported needs.

• Serves as an administrative resource to the Director of Administration during incumbent’s absence or as directed, including responding to staff questions, managing staff schedules and oversight of clerical/administrative work activities.

• Other position-related duties as assigned.

“Not Applicable”

“Not Applicable”

About Syracuse University

Syracuse University is a private research university of extraordinary academics, distinctive offerings and an undeniable spirit. With a gorgeous campus in the heart of New York State, a global footprint and a history that dates to 1870, we embrace diverse backgrounds and viewpoints.

Our student population includes nearly 15,000 undergraduates and 5,000 graduate students, representing all 50 U.S. states and 123 countries. Our proud commitment to veterans and their families is unrivaled in higher education. Home to 11 schools and colleges, Syracuse University blends the foundational power of the liberal arts with the intense focus of professional programs. We offer undergraduate, graduate, and professional degrees in Architecture, Arts and Sciences, Education, Engineering and Computer Science, Sport and Human Dynamics, Information Studies, Law, Management, Citizenship and Public Affairs, Public Communications, and Visual and Performing Arts.

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EEOC

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Commitment to Supporting and Hiring Veterans 

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

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Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.