Associate Director, Student Technology

Stanford University is one of the world’s leading teaching and research universities and has been dedicated to finding solutions to big challenges and to preparing students for leadership in a complex world. Its faculty and students approach teaching, learning, and leadership in a spirit of discovery and service; its researchers take medical, environmental, and information technology constantly into new frontiers; its graduates start some of the most successful businesses anywhere. Moreover, Stanford’s staff is behind it all.

Join the Vice Provost Office for Teaching and Learning (VPTL) to promote and advance the vibrant intellectual endeavor of teaching and learning at Stanford by seeding inquiry, supporting innovation, fostering communities of practice, enriching the depth and range of learning experiences, leveraging digital technology to make research and scholarship more broadly accessible, and providing meaningful educational opportunities to additional audiences around the world.

At Stanford, almost all undergraduate students and half of the graduate students live in campus residences. The Associate Director, Student Technology provides program and campus leadership for student technology services and manages staff who provide residential and central computing consulting services and teaching programs. S/he also oversees the residential network experience including network support for over 15,000 students (which includes over 11,000 residential students with over 30,000 devices) by providing network consultation and hardware and software support.  

Stanford seeks people committed to excellence and to improving our world. If you are an enthusiastic, lifelong learner, inspired by achievement around you, self-motivated, really good at making customers happy, passionate about mentoring, and not afraid of experimentation, then we’re looking for you.

This position conducts day-to-day management of student technology within in the Residential Computing Consultant program at the Office of the Vice Provost for Teaching and Learning. It provides technical and managerial guidance to direct report(s) utilizing technical knowledge and expertise.

https://vptl.stanford.edu/job/resident-computer-consultant

CORE DUTIES*:

• Oversee the network experience including supervision of staff/student staff responsible for network support in residential buildings.

• Lead strategic direction on program management of technology in the Stanford student residences, including overseeing the Senior Program Manager, to evaluate and set priorities; coordinate business, technical, and educational activities for direct report(s).

• Communicate operational objectives and assignments and delegate to staff. 

• Oversee and indirectly supervise 100+ student resident computing consultants, including recruiting, training, and developing. Provides direction and determines policies on hiring, training and managing student staff. May hire and manage temporary or casual staff

• Serve as the initial managerial escalation point for problems from clients and other staff that require collaborating with other groups on campus. Monitor and report on team performance metrics, providing guidance, initiating or envisioning new systems when appropriate, and ensuring that existing systems meet service and operational needs. Maintain existing systems support network registration, ticket tracking (ZenDesk). 

• Assess and evaluate Student Technology program and services through measures such as surveys, focus groups, pilots, and quantitative computer usage and networking data. 

• Communicate and implement policies, procedures, best practices, recommendations and guidelines in compliance with established university policy and federal and state regulations. Ensures that Student Technology programs and services are aligned with the university’s academic mission, undergraduate teaching programs and requirements, and key partners including Student Affairs, Residential Education, Office of the Vice Provost for Undergraduate Education, and University IT, and independently represents the Residential Computing Consultant and Peer Technology Specialist programs on behalf of VPTL.

• Determines priorities for the Student Technology services budget in consultation with the Director of User Experience and Services at VPTL.

• Drives the efficiency of the Student Technology teams and programs.

* - Other duties may also be assigned

MINIMUM REQUIREMENTS:
Education & Experience:
Bachelor's degree and three years of relevant work experience, or a combination of education and relevant experience.

Knowledge, Skills and Abilities:

• Understanding of relevant technical knowledge and problem resolution.

• Strong customer relationship skills, consensus building skills.

• Ability to establish effective working relationships in a diverse environment.

• Ability to motivate and mentor staff.

• Demonstrated project management skills and ability to successfully lead projects independently.

• Ability to multi-task.

• Demonstrated ability to effectively drive the efficiency of teams and programs.

• Demonstrated ability to develop and execute strategic plans.

• Experience supervising student workers in higher education or equivalent preferred.

Certifications and Licenses:
None

PHYSICAL REQUIREMENTS*:

• Constantly perform desk-based computer tasks.

• Frequently sit, grasp lightly/fine manipulation.

• Occasionally stand/walk, use a telephone.

• Rarely writing by hand, lift/carry/push/pull objects that weigh up to 10 pounds.

* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

WORKING CONDITIONS:

• May require extended hours, evenings and weekends.

WORK STANDARDS:

• Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.

• Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.

• Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide, http://adminguide.stanford.edu.

Note: Not all unique aspects of the job are covered by this job description

Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

Business Title: Associate Director, Student Technology
Job Title: IT Technical Manager 1
Job Family: Information Technology Services
Job Series: IT Technical Manager
Job Code: 4805
Grade: K
Exemption: Exempt