AV IT Engineering Manager

Working at UCSC puts you in the center of a world class hub of teaching and research, in a setting of incredible natural beauty, with a team of dedicated, professional colleagues. Information Technology Services (ITS) at UC Santa Cruz offers the campus a wide range of systems and services that support instruction, research and operations.

• We are a group of enthusiastic people who produce extraordinary results. 

• We value a workplace where individuals know that they can truly make a difference. 

• We value people who care about each other, the quality of our services, and the satisfaction of our customers. 

Come work with us! We're looking for bright and energetic people who want to make a difference.  

Under the direction of the Learning Technologies Director, manages the operations of the Media Systems Engineering department. Designs, develops, installs, and maintains complex AV IT systems in support of the campus instructional mission. Researches and evaluates emerging technologies, components, and practices to ensure state of the art AV IT systems design. Works collaboratively in team environments and serves as the campus technical AV IT leader and design consultant to ensure adherence to campus standards. Is responsible for department staff, budgets, scheduling, and operational processes. 

Manages a comprehensive program to provide design, installation and technical support for on-campus audiovisual equipment and systems, including audiovisual equipment installed in general assignment classrooms, centrally-managed instructional computer labs, distance education facilities, and other specialized instructional spaces, such as active learning classrooms. Oversees the cable television system and assists with the transition to an IP-based TV programming service. Coordinates with other ITS units to provide technical support for special events on campus and for University events off campus or in conjunction with the Santa Cruz community. The incumbent offers consultation and design services to other campus units and manages the installation of complex multimedia projects. Works collaboratively with Physical Plant and Physical Planning and Construction, campus architects, and outside contractors. 

Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Reviews and approves recommendations for functional programs, projects and standards that affect immediate operations and may also have impact in other areas of AV IT and the broader organization. Provides guidance to subordinates to achieve goals in accordance with established policies. Erroneous decisions or failure to achieve goals results in additional costs and personnel, and serious delays in overall schedules. Provides leadership and technical expertise to the department and campus at large.  

• Bachelor's degree in related area and / or equivalent experience / training. 

• Ability to articulate AV IT design standards and processes to technical as well as non-technical audiences. 

• Advanced knowledge of AV IT engineering, including at least 5 years experience in at least 2 of the following: AV Consulting; AV systems contracting; AV systems service and support; Broadcast systems; or Network engineering / maintenance. 

• Demonstrated problem solving and customer service skills. Experience in engineering and maintaining video and computer display system. 

• Knowledge of data transmission protocols and transmission standards. 

• Ability to work in a highly collaborative manner with both external and internal contacts. 

• Proficiency with computer-based tools for installation design. 

• Planning and management skills to establish unit goals and objectives. 

• Management skills to oversee technical staff. 

• Management skills associated with the planning, development, and construction of AV IT engineering projects. 

• Experience programming software for media systems and configuring media control systems. 

• Experience with strategic planning for AV IT. 

• Experience with IT service management and project management.

• Experience managing AV IT engineering budgets. 

• Knowledge of and ability to ensure compliance with University, campus, and federal regulations. 

• Knowledge of electronic accessibility standards to provide access for individuals with disabilities. 

• Knowledge of information technology security functions and practices.  

• Experience managing recharge budgets. 

• Experience managing in an environment with union representation. 

• Experience with active learning classroom design and installation. 

• Experience managing in an academic environment.  

Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here: http://www.leginfo.ca.gov/cgi-bin/displaycode?section=pen&group=11001-12...