AV / IT Help Desk

Manage and support all aspects of school help desk activities. Handle problem recognition, diagnostics, research, isolation, resolution and follow-up for routine user problems (level one and two). Configure iPads. AV set up and production. Assist in software/hardware upgrades/installs. Able to manage multiple tasks with frequent interruptions, with varying priorities. Able to communicate effectively, calmly, tactfully and patiently with both technical and non-technical audiences, including faculty, parents, and students.