AV Support Specialist

Reporting to the Manager Technical Support, the AV Support Specialist is responsible for managing the overall smooth functioning of Fox School smart classrooms, event spaces, conference rooms, break out rooms and all AV systems primarily in 1810, Alter Hall and Speakman Hall and occasionally outside the Fox Complex or off-campus.

The AV Support Specialist provides technical support and advice to users of audio visual and smart room equipment and facilitates the smooth and transparent operation of all teaching and learning facilities, including room set-up, monitoring and maintenance. The incumbent provides on-demand trouble shooting and solutions to technical issues in classrooms, conference rooms, and special events settings; works closely with Fox IT for integration of AV support response and coordination of service requests; provides structured and one-on-one training to assist with the presentation of multimedia materials using AV equipment; and provides primary AV support for marketing, recruitment and any type of special events for the Fox School.  The AV Support Specialist typically works Monday through Friday from 7:00am to 3:30pm but may be asked to provide support evenings and weekends on occasion.  Performs other duties as assigned

Required Education & Experience:

Bachelor’s degree and at least 1 year of related AV experience in corporate, higher education or hospitality-related environments including hotels, conference/convention centers and meeting facilities.  Experience should include: Windows /Mac and AMX equipment; video conferencing hardware and software. Experience with  Digital Audio DSP skills and Wired and Wireless Audio video; web conferencing/ events support and supervision using Webex, Skype, Zoom. Experience with class capture monitoring hardware, software support. Digital signage systems with FWI as well as TCP/IP Networking protocol and troubleshooting experience. An equivalent combination of education and experience may be considered.

Required Skills & Abilities:

• Excellent communication and customer service skills and the ability to quickly diagnose and manage trouble calls from faculty, staff, students or guests who are experiencing technical difficulty during lecture, class time, or presentation.

• Extensive knowledge of AV equipment and strong computer skills.

• Knowledge of computers (PC, laptops or MAC, with multiple operating systems), data projection equipment, video, and digital audio, cameras and other AV equipment.

• Demonstrated knowledge of digital data projection systems, audio systems, switching and control systems, and associated multimedia equipment.

• Demonstrated knowledge of the interface between computers and AV systems found in typical classroom settings (AMX, Extron), Encoders/Decoders.

• Excellent problem solving and critical thinking skills to diagnose a problem and determine steps necessary to an effective solution.

• Demonstrated attentiveness to detail and skill to follow up on unresolved issues.

• Create and maintain written operational instructions and manuals for equipment/room operations.

• Ability to work independently on assigned tasks and troubleshoot issues as they arise

• Demonstrated ability to work with various audiovisual technologies such as projectors, lamp replacement microphones, cameras, computers, integrated control systems, wired and wireless peripherals and video recording systems.

• Understanding of LAN and WAN technology including wired and wireless networks.

• Demonstrated ability to work in a fast-paced, team environment.

• Must be familiar and comfortable with Windows 10 and Mac OSX, IOS and Android mobile devices

• Must be familiar with Microsoft Office365 applications and current social media tools and software.

• Should be familiar with web conferencing applications (WebEx, Skype, GoToMeeting, Zoom and other web conferencing tools)

• Ability to provide primary AV support for marketing, recruitment and any type of special event for the Fox School. Some events may require travel and on-site management.

• Ability to be flexible in schedule and work weekend and evening events as needed

Preferred:

• AV training

• Digital media creation skills, podcasting, video casting, webcasting

• CTS certification

Temple University values diversity and is committed to equal opportunity for all persons regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status protected by law.

Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and. employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.

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