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PERFORMANCE RESPONSIBILITIES:
Under the guidance of the Director of Academic Technology
- Provide technical support to faculty, staff, and students, and maintain a detailed log of requests and tasks completed.
- Reserve and set up equipment, including laptops and audiovisual equipment, for classes and campus events. Assist teachers and students in checking laptops in and out of computer carts and making sure laptops are charged for use.
- Maintain an equipment checkout system for various equipment, including laptops for student use and audiovisual equipment for classroom use.
- Perform regular maintenance and as-needed troubleshooting of computer hardware and software, copiers and printers, and other technology devices, and maintain a detailed log of work completed.
- Help maintain the school’s Google Apps for Education account, as well as other online services utilized by the school, which includes creating user accounts with appropriate rights and settings.
- Utilize established policies and procedures for detailed tracking of technology-related tasks involved when members of faculty/staff or student body are added or removed.
- Assist other administrative staff in gathering, entering, and organizing data in various digital systems used by the school.
- Acquire as needed any training or certifications associated with the maintenance of current data, communications and learning technologies.
- Assist in the formation of the annual technology budget through research and long-term planning and systematically track spending as it relates to the budget.
- Perform all other tech support, computer, data and account management, or network tasks and projects assigned.
With the additional guidance of the IT Consultant:
- Maintain data and communications network based on best practices and industry standards to support the administrative and educational functions of the school.
- Maintain and troubleshoot as needed a secure and robust data and communication link to the world wide web that supports ongoing administrative and educational goals.
- Maintain a secure and stable data storage system. Provide regular, timely data back-ups and ensure compliance with state and federal guidelines and regulations.
- Maintain and document a current map and inventory of all network and technical equipment, and updated licenses and warranties.
- Maintain and advance volume software licensing to support the recent and future growth of the school.
SKILLS and QUALIFICATIONS
Minimum Requirements:
- Desire to work in an educational setting with passionate educators and diverse learners.
- Strong sense of professionalism and good written and verbal communication skills.
- Curious, friendly, helpful, patient, and proactive approach to supporting others.
- Proactive approach to problem-solving in both independent and team work.
- Organized, methodical, detail-oriented approach to tasks.
- Desire to work with learners of all ages and skill levels.
- Ability to manage and track long-term projects in addition to the primary and more immediate responsibilities of tech support.
- Desire for continual on-the-job training and mentorship.
- Ability to regularly lift and move equipment weighing up to 25 pounds required.
- Ability to work during off-hours when required to meet the school’s needs, including occasional evening events, rare weekend events, and appointments for repair of technology equipment.
- Experience with each of the following:
- Microsoft Windows Server
- Gmail
- Microsoft Office Suite
- Networking
Preferred Experience with one or more of the following:
- History of work in the field of education
- Imaging Process
- Remote Computing
- Google Apps for Business or Education
- Student Information Systems such as Blackbaud or Renweb
- Office 365
- Citrix
- Data entry and advanced Excel functionality
- Audio-Visual and/or Radio/Film/Television equipment
BENEFITS
- Medical and dental insurance
- Retirement plan
- Room for growth and career advancement in a rapidly growing private school
- Professional development both in-house and via a reputable IT Company
TO APPLY
- In addition to a cover letter and resume, please submit a short paragraph on what working in an educational environment with diverse learners would means to you.
- Submit to employment@rawsonsaunders.org with “Campus IT Support Specialist” in the subject line.
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