Center Technology Supervisor

Commitment to Mission:

This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, diversity, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Cultural Beliefs:

• Students Matter

• Inspire Excellence

• Act Intentionally

• Better Together

• No Fear!

• Trust!

The Chronicle of Higher Education’s “Great Colleges to Work For” is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions.

Lone Star College was recognized in five areas: Confidence in Senior Leadership; Diversity; Facilities, Workspace & Security; Job Satisfaction; and Work/Life Balance.

Campus Marketing Statement:

Lone Star College-Kingwood

Lone Star College offers high-quality, affordable academic transfer and career training education to 99,000 students each semester. LSC is training tomorrow’s workforce today and redefining the community college experience to support student success. Stephen C. Head, Ph.D., serves as chancellor of LSC, the largest institution of higher education in the Houston area with an annual economic impact of nearly $3 billion.

LSC, which consists of six colleges, eight centers, two university centers, Lone Star Corporate College and LSC-Online, was named a 2017 Great Colleges to Work For by the Chronicle of Higher Education. To learn more, visit LoneStar.edu.

Lone Star College-Kingwood, an innovative and dynamic community college located in the pine-forested suburbs of northeast Houston, has an opening for someone interested in working with a diverse group of colleagues who want to make a difference in the lives of students and grow professionally. Kingwood focuses on fulfilling individual dreams and enhancing community life and offers unique programs in respiratory care, computer gaming and dental hygiene.

Campus address is 20000 Kingwood Drive. Kingwood, Texas 77339-3801.

Position Summary:

Responsible for coordinating, organizing, and delivering the day-to-day operational functions of the Center’s Technology Services department. This position makes tactical and mid-level operational decisions in order to carry out OTS mission and vision. Operational functions include but are not limited to: Local Systems Administration, File and Print services, Desktop Software/Hardware Support, Service Delivery Management, and all collaborative engagements involving OTS representation. A member of a 24/7/365 global department. 

Job Functions:

1. Supports and maintains PC, peripherals, in-house audio-visual equipment and non-print media assets as required; this includes operating, maintaining, distributing, installing, configuring, repairing, and upgrading PC, various audio-visual and media products while ensuring their optimal performance

2. Coordinates daily operations and maintenance of Center’s Technology Services department

3. Provides and maintains a strong technical knowledge of desktop operations and service delivery

4. Works collaboratively with local administration, faculty, and support personnel in the implementation of Campus/System-wide projects

5. Supervises other OTS-Center personnel

6. Troubleshoots and diagnoses desktop and any other system problems in a timely and accurate manner, and works collaboratively with Campus OTS teams to resolve issues

7. Provides end-user training and assistance where required

8. Responsible for technical services support

9. Works collaboratively with Center leadership to maintain open lines of communication to ensure reliable, available, and secure technology use environment

10. Participates in asset management and budget planning process to meet needs of the Center

11. Responsible for other reasonable, related duties as assigned

Knowledge, Skills, & Abilities:

• Requires knowledge of learned routines, procedures, practices and more complex skills; requires knowledge of the College's and Department’s policies and procedures, particularly related to procurement

• Requires full working knowledge of job responsibilities including basic knowledge in a professional field; requires general understanding of some operations outside own work unit

• Ability to deal with problems that must be broken down into manageable pieces; sees relationships between problem components and prioritizes them; utilizes knowledge, experience and available resources to find solutions; may participate in development of improvements and help implement change

• Collaborates with team; shares relevant information with those who may be affected by decisions; participates in formal or informal group problem solving for immediate issues

• Ability to determine people who are critical to accomplishing results, and brings them together to problem solve or share workload; leads small groups through process of problem solving, soliciting ideas and opinions to form recommendations or action plans; works to identify and solve issues in the group

• Ability to interact with others, employing a communication style appropriate to the person or audience; seeks additional information to enhance understanding; communicates basic established processes and procedures, formally or informally; compose various types of business communication (e.g. email)

Salary:

Commensurate with education and experience

Work Schedule & Conditions:

• General supervision; process for managing project may be defined by supervisor in some detail; progress may be reviewed regularly
• May oversee contractors, FT or PT technicians

Special Instructions:

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Duration of Job Posting:

Position posted until filled

Required:

• Associate’s degree or minimum 5 years of experience in technology industry as an Operations Manager/Coordinator or Systems Administrator

• A + or industry recognized equivalent

• ITIL or industry recognized equivalent certification

• Apple Certified Support Professional

• Project + or industry recognized equivalent

• Experience and education can be substituted for certifications

Preferred:

• Technology operational leadership experience in a higher education institution

• MCSA or industry recognized equivalent

• Project management experience

• Ability to develop factual presentations in order to inform and educate; translates technical or procedural information into specifications or action plans; conveys technical or complex information to others in non-technical terms

• Ability to write and present reports, contracts and/or proposals for internal and/or external audiences

• Ability to seek opportunities and set goals for own development; identifies and learns from mentors/developmental advisors

• Ability to direct the work of contractors, students or temporary help; establishes and leads project timelines or short-term goals

• Ability to motivate others towards completion of tasks and assignments; helps others to think through alternatives and choices

• Ability to recognize immediate obstacles to completing work; initiates action to address a need without being directed

• Knowledge that job has short- to intermediate-term impact; anticipates consequences of actions, potential problems, or opportunities for change

• Knows and follows standard operating procedures

Benefits Marketing Statement:

Primary Location: US-Texas-Kingwood

Job: Office of Technology Services

Organization: System Office - 00

Schedule: Full-time

Shift: Day Job

Employee Status: Regular