Classroom Technology Manager

Located in Cambridge, Massachusetts, Lesley University is highly regarded for its graduate and undergraduate programs in education, the arts, and applied social sciences. Lesley fosters a highly creative environment in which innovative ideas thrive, theory is integrated with practice and its 7,000 students and 87,000 alumni are empowered to improve and enrich communities.

We offer a competitive benefits package that includes health, dental, life, and long-term-disability insurance. In addition, we offer generous amounts of vacation and holiday time, as well as a tuition remission policy that enables employees to expand their knowledge and skills.

Information on the Department: 

Lesley University's Information Technology is committed to providing reliable and secure services, inventive resolutions, and excellent support to the Lesley community. Our commitment and technology resources enrich the experiences of Lesley students, faculty, and staff on a daily basis.

The Technology Support Services Division of IT is the first line of support for all technology related issues, concerns or questions. This division is responsible for support services, the University switchboard, desktop/laptop deployment, maintenance and repair, classroom equipment management and overall technology asset management.

Job Description:

This is an internal posting and only internal applications will be considered.

The Classroom Technology Manager is responsible for support, processes, and procedures related to managing and maintaining technology in the University's large venue areas, public spaces, conference rooms, classrooms, labs, and for event support.  This support is inclusive of working collaboratively across the University to define the specifications, plan for changes, implement, and maintain the technology for the defined use.  Additionally, the Classroom Technology Manager will collaborate across schools, departments and within IT to define effective standards, policies, processes and procedures for the evaluation, acquisition, and ongoing management and maintenance of University academic technology spaces.

Essential Functions:

• Responsible to ensure the technology deployed in supported space (large venue areas, public spaces, conference rooms, classrooms, and labs) throughout the University is continually working as designed. This includes continually reviewing and refining documentation, policies, processes and procedures for these assets in conjunction with the Director of Technology Support Services.
• Works with direct supervisor to establish and maintain service level agreements to meet the community needs.
• Participates in the planning, training, and support for new equipment and software related to support spaces.
• Responsible, in conjunction with direct supervisor, for defining an annual methodology for evaluating current spaces and current needs to determine appropriate capital and operating expenditures to support the community activities.
• Develops documentation, signage, tutorials, and other content to assist patrons of our facilities and with the use of technology.
• Develops content and trains faculty and staff on the effective use of classroom technology in conjunction with the Library and other University groups responsible for academic technology support.
• Responsible for the checkout system related to tracking and managing equipment available for borrowing.
• Responsible for the creation and management of related website, knowledgebase, and self-help content for end user and technology support team use.
• Works in conjunction with the registrar's office to ensure the classroom technology appropriately aligns with the needs and activities in learning spaces.
• Provides technology support and training for audio visual equipment and computer technology in large venue areas, conference rooms, classrooms and labs.
• In collaboration with direct supervisor defines audio visual, hardware and software specifications for the labs and classrooms.
• Manages the University's "Pay-for-Print" systems including software licensing, server maintenance, user account management and reporting.
• Manages audio visual monitoring software and trains technical staff on its usage.
• Provides event support through pre-event technology consultations and coordination of technology assets and human resources for large venue areas, conference rooms and classrooms.
• Responsible for the University's digital signage system inclusive of the content management system.
• Works strategically with cross-functional teams through participation in planning for and contributing to the delivery of academic technology & software solutions.

Requirements:

• Bachelor's degree.
• Previous experience with audio visual and computer technology used in large venue areas, conference rooms, classrooms and labs.
• Previous experience supervising employees.
• Ability to troubleshoot advanced technology issues.
• Ability to configure/maintain server environment.
• Excellent analytical, communication, problem solving and organizational skills.
• Self-motivated and able to prioritize multiple responsibilities.
• Strong collaboration skills and able to work with others.
• Proficiency in Windows and macOS operating systems, general productivity applications, and their deployment.
• Certification or experience with maintenance and configuration of Extron and Crestron equipment is.
• Must be authorized to work in the United States; if you hold a visa, your visa status must allow you to work at Lesley University.

Additional Information:

This is an internal posting and only internal applications will be considered.

Salary Grade 26: $58,990 - $70,198

Background checks are required for all positions.

Lesley University is an Affirmative Action/Equal Opportunity Employer, and is committed to increasing the diversity of the university community and the curriculum. Candidates who believe they can contribute to this goal are encouraged to apply.

Application Instructions:

A cover letter, CV/resume, and contact information for three references must be included for full consideration.

Applications will be reviewed upon the establishment of an appropriate pool of candidates.