Classroom Technology Support Associate

Assist the Learning Spaces Project Manager with the development, planning, implementation and advocacy of collaboration services and distance education in the College of Engineering. This position will provide troubleshooting of technical equipment; train and supervise student technicians to provide first-line support of staff and faculty meeting in collaborative spaces and teaching in distance learning classrooms; and serve as an escalation point for student technicians.

Other responsibilities for this position include documentation of support calls, maintenance, and utilization records; assist in the installation of audio-visual and collaborative technologies; research and recommend hardware and software to improve the College’s collaborative technologies and provide input on strategic directions to further distance education within the College.

The University of Nebraska-Lincoln seeks to attract and retain a high performing and diverse workforce in which employees’ differences are respected and valued to better meet the varying needs of the diverse populations we serve. The university fosters a diverse and inclusive work environment that promotes collaboration so that all individuals are able to participate and contribute to their full potential. As an EO/AA employer, qualified applicants are considered for employment without regard to race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation. See: http://www.unl.edu/equity/notice-nondiscrimination.

This position reports to the University of Nebraska- Lincoln but is located on the UNO Scott Campus.

Associates Degree in Information Technology, Audio or Video Production or equivalent experience plus related certifications, e.g. CTS-I certification, recording engineering, video production. Two years audio/visual installation or production experience required. Software and hardware experience required. Strong communication, documentation, technical skills and troubleshooting skills required. This person must also demonstrate a strong track record of proven customer service skills.

Bachelor’s degree in Information Technology, Audio or Video Production or related, plus related certifications, e.g. CTS-I certification, recording engineering, video production. Experience with distance education support and maintenance, systems documentation, schematic drawings; plus some training, instructional design and project management preferred.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly sits; may stand, walk. See, hear, speak and use of hands.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly works indoors. Noise level is low to moderate.