Classroom Technology Support Specialist

This position will provide classroom and event support for hardware, software, peripherals, and services, including, but not limited to: installation, configuration, troubleshooting, consultation, and training. This includes Audio Video technology and computer technology.

Daily supervision under the Coordinator of Classroom and Event Support

All positions at Utica College support the College’s mission and values in part by being active members of an inclusive environment. Please describe in your diversity statement how you would see yourself incorporating this into this role.

• Program, maintain, manage and troubleshoot Extron A-V controller systems.

• Maintain, manage and troubleshoot various Classroom and Event technology, including projection, audio, video conferencing, computers and the integration of these.

• Provides technical assistance to all members of the College community. 

• Promote a secure computing environment and ensure the computing environment complies with existing policies.

• Maintains an inventory of audio/video/editing equipment and provides documentation on equipment usage.  

• Provides training for faculty and staff members and assists with the implementation of on-site and off-site training classes when necessary for faculty and students 

• Provides training with all work-study students, interns and staff members to ensure minimal downtime and on time deliveries. Works with all members of IITS staff to create/maintain smooth operation of Classroom / Event Support.

• Maintain a professional environment in which students can learn skills and work ethic.

• Provides audio, video and various other technical support for college sponsored events both on and off campus.

• Provide Level I support as needed in person and on phone. Create appropriate Help Desk tickets.

• Provide Level II and III support for the College community in response to assigned Help Desk tickets and established hardware and software maintenance schedules and routines.

• Training faculty, students and technical support staff on proper operation and care of related equipment.

• Takes an active role in the development of the department’s strategic and operational plans as required by department leadership. Works closely with department supervisor to develop and implement operational goals that support departmental success.  

• Responsible for working with supervisor and other team members to achieve successful results on all established individual and departmental goals and key performance indicators.

• Collaborate with all members of IITS as needed. Participate with members of the Utica College community on committees and as needed.

• Other duties as assigned

This position does not require routine travel using a College-owned or College-rented vehicle.
This position must have a valid driver’s license and be able to support off campus offices.

• Bachelor’s Degree required, preferably in Information Technology or similar 

• Experience in managing classroom systems and technology or similar required.

• A combination of Associates degree and and least 5 years experience will be considered.

• Prefer Extron certification or required within 1 year

• Must possess advanced skills with Extron equipment and software, including Extron Global Viewer, Extron Configurator

• Have a working understanding of computers and networking as it pertains to classroom and event equipment.

• Must possess skills configuring and troubleshooting audio amplification

• Must be experienced in the integration of classroom and event technology

• Familiarity with maintenance and management of video projection 

• Advanced technical skills required, including troubleshooting and problem solving.

• Good oral and written communication skills and the ability to translate technical information into user-friendly format. Willingness to do hands-on work and maintain effective working relationships with faculty, staff and students is expected. 

• Strong Customer Service skills are required, including the ability to work with customers of various skill levels, from novice to expert, as well as various positions in the college up to President and Board Members. These skills must be strong in all environments, including in person, electronically and over the phone.

• Must be self-motivated and service-oriented, and be able to work independently and collaboratively in a team environment. Strong problem solving skills and good organizational skills are essential. The responsibilities will include working concurrently on multiple projects and the individual must be able to adjust to continual changes in priorities and respond effectively to emergency situations. Must be able to manage time efficiently with minimal supervision.

• Must be able to work flexible hours if necessary, including weekend, evening and early morning.

• Must have a strong commitment to diversity and work continually to enhance diversity of our students, faculty, and staff.

Utica College is committed to affirmative action, equal opportunity and the diversity of its workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identify or expression, age, domestic
violence victim status, status as a protected veteran, or status as a qualified individual with a disability.