Classroom Technology Support Specialist

• Under minimal supervision, provide a variety of tasks related to the provision of support to classroom technology users.

• Serve as technology coordinator and team member to ensure maximum access to and functionality of the teaching and learning environment provided in general purpose technology classrooms.

• Monitors and reports on status of equipment malfunctions and other problems.

• Installs, troubleshoots, and repairs classroom technology and hardware upgrades.

• Supports both Windows and Macintosh applications and OS, as well as video conferencing systems.

• Train faculty and departmental support providers on the operation of computers and other electronic equipment;

• Maintain databases and documentation on classrooms and classroom technology.

• Responsible for inventory tracking, trouble-shooting, solicit feedback, make recommendations, and assist with marketing new technologies as they become available.

REQUIRED: Associates degree in computer science, or a closely related field and one year of work experience in a user support environment.

Combinations of education and experience will be considered.

• Knowledge of Windows and Mac OS and familiarity with a wide range of software applications.

• Knowledgeable with the functionality and operation of multimedia and classroom equipment.

• Highly motivated, customer service oriented, with excellent interpersonal, communication, and multiple project management skills.

• Ability to work independently and as a member of a team essential.

• A person in this position would be expected to demonstrate the ability to work under pressure with little supervision, prioritize tasks, and multi-task.

• Able to interact with people with varying degree of technical knowledge.

• Individual must keep current with new hardware and software developments.

Bachelor degree in communication or media-related field. Experience in computing (both Intel and Macintosh).

Indiananapolis, Indiana