Computer End User Support Specialist

Lakeside School, an independent 5-12 coeducational day school located in North Seattle, is currently recruiting for a Computer End User Support Specialist. This is a full-time contract position beginning immediately and ending August 30, 2020. Hours may vary as assistance may be needed for weekend or evening events.

The computer workstation technician is responsible for technical hardware and software support to Lakeside School administrative offices and departments, including divisional offices, all school offices, the head of school's office and all academic departments. This position also supports school-purchased student laptops and provides consultation services to students who choose to bring in their own devices.

Duties and Responsibilities (Essential Job Functions)

1. Configure and install new hardware and software, create and restore hard-disk images for staff computers, troubleshoot and solve hardware and software operational problems prior to and after installlation, and plan major hardware deployments
2. Maintain computers by diagnosing and repairing hardware/software problems that occur during normal use and upgrade software/hardware as necessary for security and performance;
3. Coordinate major repairs with vendors, and track pick-up, delivery, and inventory of machines in route to repair facilities;
4. Assist faculty and staff in routine computer use, answer ad hoc questions, provide technical expertise on routine and unique usage requirements, provide advice on proper care and maintenance of computers, and promote safety and security;
5. Stay current with trends in the technology industry and advise technology team members of potential technical issues;
6. Provide technical expertise for the student and faculty laptop program;
7. Maintain regular attendance and be proficient on assigned software / desktop programs/ hardware devices;
8. Track and manage workflow within an enterprise ticketing system;
9. Work with tech team members to support and maintain network, printers and audiovisual systems;
10. Demonstrated cultural awareness, including knowledge of themselves and the cultural lenses they bring to interactions.  The candidate will understand different perspectives; interact respectfully with cultures other than their own; and cultivate meaningful relationships with people that have different cultural frameworks;
11. Other duties as assigned
    
    1. Provide backup support for network manager, systems administrator, middle school technician
    2. Produce process and training materials for the team and user documentation

Qualifications (Knowledge, Skills and Abilities)
Candidates should have experience:

1. Installing, configuring, troubleshooting, and repairing Windows-based computers, including expert knowledge of Windows 7/8/10, and Enterprise environments;
2. Working with different types of business software applications (e.g., for accounting, data bases, food services);
3. Handling repair depot processes and inventory practices;
4. Working with Windows  and Macintosh operating systems, Microsoft software (Office applications, Outlook 365 and 2016, Chrome, Mozilla and Internet Explorer);
5. Knowledge of networks, along with some server knowledge; and
6. Knowledge of connecting to Audio/Visual devices.

Education and Experience

1. Associates degree in Computer Science or a related field; or
2. CompTIA A+ with two or more years of experience in this type of role.

Additional Information
References should speak to the applicant's superior organizational skills and ability to coordinate and prioritize multiple events, tasks, and details; ability to carry out projects independently and to work as part of a team; and capacity for working harmoniously and effectively with adult colleagues and students. This position requires organizational skills, initiative and a good work ethic.

Additionally, candidates must satisfactorily complete a nationwide criminal background check and a Washington State Patrol background check.

Working At Lakeside
At Lakeside we are committed to sustaining a school in which individuals representing diverse cultures and experiences instruct one another in the meaning and value of community. To learn more about our professional development and mentoring programs, benefits, diversity and inclusion, and opportunities for involvement in non-academic programs, please visit our Careers page on the Lakeside School website.

Lakeside School is an Equal Opportunity Employer. Diverse candidates are encouraged to apply.

Participate in the Independent School Diversity Career Fair hosted by Lakeside School | Saturday, February 1, 2020 | For more information and to register, visit the Diversity Career Fair website