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Coordinator, Academic & Help Desk Technology

Brandeis University, MA
Job Level
Mid-level position
Post Date
07/28/2018
Job Category
Coordinator
Sector
  • Information Technology
Job Status
Areas of Responsibility
  • Support / Help desk
Link to Job Posting

Brandeis University seeks to hire a Coordinator for Academic and Help Desk Technology.

The Coordinator of Academic and Help Desk Technology is responsible for supporting students, faculty, staff and guests of the school with solutions in Academic Technology & Research support, along with multi-tier support for IT service and general facilities service requests. Primary responsibilities include working closely with Program Directors and Advisors, Faculty, Careers & Engagement staff and internal IT staff to develop and deliver technology-related workshops and learning opportunities for students both outside and inside the classroom. The candidate will focus on curating extra-curricular programs with these groups in coordination with existing classes and coursework, delivering workshops, field & research project support and other learning opportunities for students in areas such as Excel, R, Python, SQL along with other business, economics and finance related software and programming languages.

Responsibilities:

  • Responsible for identifying the needs of faculty and students and creating extra-curricular programs in association with these groups to drive learning opportunities for students. This will include scheduling and teaching lab and classroom sessions in a number of software and programming language workshops for students in areas such as: Excel, Bloomberg, R, Python, SQL, VBA, Capital IQ, Linux, Data Analytics Consulting Projects, Big Data Management Practices, and others as needed to support students and their coursework at the school.
  • Coordinate scheduling of sessions with faculty and student engagement staff to coincide with the needs and timelines of courses and student projects at the school.
  • Hold regular office hours to meet with students individually and in groups to support their academic research assignments and field or special projects.
  • Coordinate tier 1 and 2 IT support, providing assistance with technology related issues, training in the use of technology and maintains a consistent presence at the Technology & Facilities Help Desk for students, faculty, staff and guests of the International Business School.
  • Responsible for working closely with the Assistant Director for Desktop Systems and Technology Support, maintaining and updating technology throughout the school; including software, hardware, and other technology projects as directed by the supervisor.
  • Support desktop computers, laptops, tablets, other mobile technologies, phones, printers, and other peripherals for the community.
  • Maintain inventory, rental, support tracking, and departmental equipment & procedures. Trains community on best practices for computer and other technology use including security systems.
  • Responsible for student employee training, daily task and project delegation and assists in student employee HR tasks as directed by the supervisor.
  • Create facilities work orders as requested, ensuring quality control for completed requests and follow-ups with the facilities department as necessary.
  • Works with the University Facilities and Custodial Departments as a liaison to the school as directed by the supervisor.
  • Work with contractors and vendors on small upkeep and renovations projects as needed.
  • Assist the Director with general facilities and building related tasks, upkeep and administration as necessary.

 

Requirements:

  • Bachelor’s Degree with a concentration in Computer Science, Information Technology, or Information Systems, and experience with advanced programming languages required.
  • 3-5 years of related work experience in an IT/Help Desk support function (preferably in higher education).
  • Must be able to think quickly on their feet, be spontaneous, and multi-task in a fast international environment.

  • Strong computer skills which include but are not limited to Windows, Macintosh, and Google software technologies; computer hardware support; general computing, Microsoft, Google, Norton, and Dell software solutions; along with familiarity in windows file and print server systems, active directory, and ticketing systems. 

  • Training with Linux and Windows Server systems.

 

How To Apply:

Submit cover letter and resume as a single document at
http://www.brandeis.edu/humanresources/jobs/external.html. Elect option for "New Applicant". Sort the job listing by clicking the Job ID column heading. Locate the desired job listing. Click the job title and then Apply Now.

Closing Statement: 

Brandeis University is committed to providing its students, faculty and staff with an environment conducive to learning and working and where all people are treated with respect and dignity. Toward that end, it is essential that Brandeis be free from discrimination and harassment on the basis of race, color, ancestry, religious creed, gender identity and expression, national or ethnic origin, sex, sexual orientation, pregnancy, age, genetic information, disability, military or veteran status or any other category protected by law (also known as membership in a "protected class").