CRM Project Manager

Rutgers, The State University of New Jersey, is a leading national research university and the state of New Jersey’s preeminent, comprehensive public institution of higher education. Established in 1766 and celebrating a milestone 250th anniversary in 2016, the university is the eighth oldest higher education institution in the United States. More than 67,000 students and 22,000 faculty and staff learn, work, and serve the public at Rutgers locations across New Jersey and around the world.

Rutgers, The State University of New Jersey, is seeking a CRM Project Manager for The office of the Executive Vice President for Finance and Administration and University Treasurer. The CRM Project Manager (PM) works under the supervision of the Cornerstone Project Executive and PMO, as well as working closely with the Enterprise Application Services organization, who supports the central administrative and academic applications at the university.

Among the key duties of this position are the following:
• Manages the Request for Proposal (RFP) process for consulting services to gather requirements from interested departments throughout the University for a new CRM tool, managing the RFP process for a CRM solution, as well as the RFP process for an implementation partner.
• Identifies the strategy, manage the project and work closely with the PMO, Enterprise Application Services, the implementation partner and vendor toward the successful phased implementation of the selected CRM product.
• Gathers and understands requirements and designing a comprehensive strategy for achieving successful outcome of the project.
• Works across business units to understand needs and requirements, developing overall design/system architecture.
• Performs and/or leads efforts of current and proposed contact strategies.
• Develops engagement and communication strategy with departments to ensure success.
• Leading effort to engage and educate units regarding opportunities within the CRM environment.
• Works with technology teams to understand, integrate and incorporate elements of the CRM platform as necessary, based on requirements.

Information about the benefits provided to Rutgers employees can be found at: http://uhr.rutgers.edu/benefits/benefits-overview

• Bachelor’s Degree; or an equivalent combination of education and/or experience.
• Also requires 5 years of relevant experience.

• This Project Manager should have experience with analysis, design, implementation and maintenance of one or more web based CRM systems.
• Experience in one or more web based CRM related tools.
• Strong understanding of social communication and collaboration platforms.
• Ability to work independently and take the lead on a client system implementation.
• Strong understanding of Higher Ed environment.
• Ability to keep project on track and under budget.
• Creativity in the application of technology tools to meet business process goals.
• Project management experience, with management of large diverse team.
• Ability to understand multiple points of view, while developing consensus.
• Excellent verbal and communication skills.
• Ability to provide status and explain issues effectively at various levels, with strong presentation skills.
• Strong testing methodology and experience.
• Ability to navigate a political environments and situations.
• Motivates teams to work collaboratively and effectively.

• CRM system.