Data and Technology Specialist

About One Million Degrees:

Although half of Illinois’ public college students attend community college, only one in four of them will graduate with a degree within three years. One Million Degrees (OMD) changes that by providing comprehensive supports to community college students, accelerating their progress on career pathways to economic mobility.

OMD’s model, which combines academic, personal, professional, and financial supports, is changing the education landscape. OMD’s community college scholars are 47% more likely than their counterparts to continue from one semester to the next as a full-time student. 

After more than a decade of programming, OMD continues to expand the number of scholars it supports to be a catalyst for change in Chicago. OMD partners with 10 Chicago-area community colleges, serving over 800 scholars and apprentices across the region in the 2018-2019 academic year.

Specific duties and responsibilities include: 

Salesforce Administration and Data Management

• Create, customize, and maintain Salesforce objects, fields/relationships, workflow rules, processes & flows, page layouts, record types, validation rules, list views, and custom buttons

• Build and maintain all dashboards and key reports to monitor business processes, data quality, and program implementation

• Collaborate with all departments to understand specific internal Salesforce requirements

• Work closely with Director of Program, Director of Strategic Initiatives, and Chief Operating Officer to track Key Performance Metrics and progress towards annual goals

• Analyze and report on program outcomes and progress for internal and external parties

• Manage data calendar with college partners to ensure timely collection of scholar data and upload into Salesforce to provide front-line staff with an accurate view of their scholar caseload

• Coordinate with Manager of Program Supports and finance manager to ensure scholar payments are disbursed in a timely manner and accounted for in Salesforce

• Document Salesforce processes, troubleshoot cases, and incorporate solutions

• Handle basic administrative functions of Salesforce including maintenance of user accounts, profiles, roles, rule sharing, field security, and permission setting in Salesforce

Knowledge and Technology Management

• Research and identify products, approaches, and technologies that allow OMD to improve the quality of our supports, efficiency of program delivery, and organization operations

• Work closely with various departments to map, improve, and document processes

• Work with OMD contractors and partners to design, build, and implement new technology platforms that further the mission of the organization, as needed

Training and Support

• Develop trainings for new technologies and/or processes 

• Continuously update and improve current trainings for new and continuing staff on all Salesforce objects, functions, and reports

• Provide regular training and support across the organization to build mastery in utilization of all technology platforms

• Provide just-in-time support to trouble-shoot issues and concerns as they arise

Qualifications and Requirements:  

Qualified candidates must possess excellent skills in data and analysis, have strong communication skills, both verbal and written, and the desire to work collaboratively in a fast-paced environment. This position is ideal for a highly-motivated, entrepreneurial individual who wants to play a pivotal role in strategy and operations.  

Education – bachelor’s degree required

Experience

• 2+ years of Salesforce administration experience; experience with Salesforce Communities a plus

• Experience with WordPress and/or other publishing platforms and content management systems

• Experience with data analysis, visualization, reporting, and trend-tracking; experience with Tableau or similar visualization tools a plus

• Experience in project management and process mapping

• Experience working in a fast-paced environment and prioritizing multiple tasks 

• Demonstrated experience managing partnerships (internal and external partners/leaders) to implement projects or programs

• Experience working across teams or organizations to create a project or program

Skills

• Data: Proven ability to make data-driven decisions and in visualization of data

• Technology: Salesforce administration, Excel, PowerPoint, Apsona, and Form Assembly   

• Project Management: proven success working in a fast-paced environment and prioritizing multiple workstreams

• Communication: strong interpersonal and communication skills; a proven ability to effectively communicate with diverse audiences and the ability to give and receive candid feedback

Traits

• A self-starter who can operate independently and in teams to accomplish goals and objectives  

• Cultural humility and an ability to work effectively with diverse staff, clients, and community partners 

• A positive outlook and a total belief in the potential of all scholars to succeed and excel 

• Relentless drive to close equity gaps in education

Compensation and Benefits: 

One Million Degrees is a fast-paced, entrepreneurial organization with remote work sites and unionized employees. We are a diverse office with like-minded professionals who work towards ambitious goals and possess a relentless drive to achieve them. We also offer a comprehensive benefits package including:

• Competitive Salary – Commensurate with experience.

• Full Health Benefits –Provided for all full-time employees, including medical, dental, and vision.

• Retirement Benefits with a 3% employee match –

• Professional Learning Opportunities – OMD supports employees’ continued learning in areas relevant to his or her professional growth and organizational goals and will pay for training such as workshops and conferences, up to $500/year or as agreed to by employee and supervisor.

• Generous Paid Time Off Policy– OMD has 9 paid holidays and offers up to 15 days PTO.

Join our dynamic team of talented, hard-working individuals who believe that a single degree can change the world.

One Million Degrees is an equal opportunity employer. We encourage applications from all individuals regardless of age, gender, race, ethnicity, religion, or sexual orientation, and evaluate all candidates based on merit.