Database Administrator / Help Desk Technician

Major Responsibilities:

Database Administration

• Administer school database system
• Support database users with technical support relating to database functions
• Work closely with system administrator on syncing information across systems
• Coordinate the flow of information between database modules and external systems

Help Desk

• Staff the help desk and respond to PC related questions from student and teachers
• Respond to Tier 1 tech support tickets from faculty and staff
• Supervise the work of help desk students
• Coordinate and setup AV needs for campus events
• Performs other projects and duties as assigned

Qualifications:

Knowledge of MacOS and Windows hardware, operating systems troubleshooting and repair.
Experience with database systems/ queries
General knowledge of active directory/group policy
General knowledge of audio/ video and multimedia systems
Ability to work with users of all skill levels
Good communication skills on the phone and in person
Knowledge of Senior Systems a plus

Education:                 Bachelor’s degree in an Information Technology field preferred*

Experience:                Two to five years’ experience as a database/ helpdesk technician in an educational environment or business.