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Qualifications |
Required/Preferred |
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Demonstrated detailed knowledge of the Microsoft suite of desktop operating systems including Windows 7, 8, 10, and Macintosh OS X. Demonstrated detailed knowledge of PC and Mac hardware and peripherals to perform diagnostics and repair.
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Required |
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Demonstrated detailed knowledge of a wide range of commonly used software products to troubleshoot issues and give training in their use.
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Required |
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Demonstrated detailed knowledge of network communication protocols and LAN technology to perform network diagnostics and repair client-side problems.
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Required |
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Experience with support ticket systems, e.g., Freshdesk, Zendesk, Service Now.
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Required |
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Demonstrated knowledge of Audio/Visual equipment setup and usage including monitors, projectors, video recording devices, microphones, and their integration with web meeting tools.
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Required |
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Skill in troubleshooting and problem solving, including the ability to formulate hypotheses in a logical way, test them and establish their validity
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Required |
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Skill in evaluating and comparing off the shelf solutions in order to make recommendations regarding purchasing.
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Required |
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Skill in creating basic web pages and articles through content management systems (e.g., WordPress, Drupal, Joomla) as needed.
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Required |
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Demonstrated ability to communicate effectively in standard English, both written and verbally, to share information with co-workers and users and to explain policies and procedures in a clear and concise manner.
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Required |
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Ability to make oral presentations on technical matters and train users at a variety of levels.
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Required |
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Demonstrated skill in writing, using word processing and electronic mail software, to compose and edit letters, reports and other material in a concise and logical manner.
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Required |
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Strong interpersonal skills to establish and maintain cooperative working relationships with faculty, students and staff of various social, cultural and educational backgrounds.
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Required |
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Demonstrated ability to provide courteous, accurate and informed customer service on the telephone and in person. Demonstrated ability to handle difficult customer service situations calmly, courteously and efficiently.
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Required |
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Demonstrated ability to adjust to a rapidly changing technological environment, involving constant retraining and the requirement to keep abreast of technological developments.
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Required |
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Demonstrated ability to rapidly change from one task to another, re-prioritizing in the face of changing customer needs and continuous interruption.
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Required |
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Demonstrated ability to work well under minimal supervision.
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Required |