Deputy CIO

Southwest Tennessee Community College is seeking a genuine team leader with excellent communications skills to serve as its first Deputy CIO.  This detail-oriented, driven and responsive leader will oversee the execution of day-to-day operations and strategic initiatives to implement best practices. Key responsibilities will include managing the daily demands of a growing IT operation, including inputs into portfolio and project management, IT budget management, collaborative leadership of IT staff, and IT policy and communications management. Team directors from Technology Operations, Application Services, Client Service and Support and Media Services will report directly to the Deputy CIO. This key IT role will serve as a liaison between these groups and the CIO. The College is seeking a Deputy CIO who will be responsible for carrying out the ambitious vision and strategic direction of IT services as determined by the CIO.

This role will be responsible for the following:

Essential Job Functions:

• Oversee IT service management and delivery operations, including Technology Operations, Application Services, Client Service and Support and Media Services with the responsibility for setting expectations for and manage IT staff in the areas listed above

• Plan and manage budgets for IT operations and drive annual operational and capital budget development with CIO

• Recommend, develop, and advise on the drafting and socialization of policies, procedures, standards, and guidelines to ensure compliance and consistency of IT operations

• Manage general IT communications with stakeholders

• Advise CIO on project prioritization leveraging industry best practices on portfolio/project management 

• Serve as strategic advisor to the CIO

• Serve as primary deputy to the CIO on institution-wide initiatives

• Engage with stakeholders and liaise with CIO to facilitate IT governance activities across the institution

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Position Requirements:

• B.A. degree from an accredited college or university in Information Systems or closely related discipline,;

• A minimum of ten years of work history that demonstrates progressively responsible experience in technology planning and application with seven or more years in a leadership role supervising a complex IT environment

• Experience in Higher Education including knowledge of ERP and software programs such as Banner and Argos, respectively

• Project and portfolio management

• IT best practices and frameworks (e.g. ITIL, NIST, ISO/IEC)

• Proficient with IT policies, procedures, standards, and guidelines

Working knowledge of:

• Information security management

• Business Application and Web Services development

• Network management

• Infrastructure capacity planning

• Human resource capacity planning

• Budgeting