Desktop Support Specialist Intermediate/Associate

Job Summary

The College of Literature, Science, and the Arts (LSA) has an exciting opportunity for a Desktop Support Specialist Intermediate within LSA Technology Services' desktop support environment. Our selected candidates will provide desktop and research support in a highly varied and technical environment

Qualified candidates will demonstrate the ability to provide excellent customer service, collaborate with team members and customers and contribute to efforts to continuously improve service.  In addition, experience is needed in supporting servers and providing hardware support, knowledge in Windows, OS X, Linux and network configuration. The successful applicants will exhibit proficiency with troubleshooting by utilizing analytical, creative problem solving skills and developing unique solutions to support research needs.

During the course of work, day to day activities will include the following:

• Install, configure, customize, troubleshoot, integrate, and maintain systems, software, and other devices.

• Tracking computer systems and device inventory in order to record accurate data for asset management.

• Analyze, plan, and implement system maintenance, including software patches and upgrades.

• Monitor systems for availability, error conditions, and performance.

• Demonstrate quality service and accountability in the process of resolving incidents meeting customer needs and exceeding expectations.

• Establish relationship relationships using effective communication skills the process of collaborating with customers and team members.

Required Qualifications*

FOR BOTH INTERMEDIATE AND ASSOCIATE

• Bachelor degree in related field and/or equivalent combination of education, certification and experience.

• Associate hire would be 0-2 years, Intermediate hire 2 or more years of help desk and/or technical support experience, including providing outstanding customer service and accurately documenting detailed information.

• Associate hire would be 0-2 years, Intermediate hire 2 or more years of related experience in desktop support and troubleshooting Linux, Windows, and Macintosh-based systems.  An emphasis on Linux competency is highly desired for this role in order to support specialized research needs.

• Proficient with word processing, spreadsheets, Google Apps, and other collaboration platforms.

• Demonstrated ability to develop and maintain positive relationships, inside and outside of work group, interacting in a friendly, open, honest, and accepting manner.

Desired Qualifications*

• Experience in system design, documentation, implementation, and administration of Windows, Mac OS and Red Hat Enterprise and other distributions of Linux.

• Thorough understanding of server hardware and concepts including services, security, and administration.

• Demonstrated ability to support specialized research computing needs.

• Experience working in higher education in a support capacity.

• Experience with programming and statistical applications such as Python and R.

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Additional Information

The target salary range for the position is between $40,000-$55,000 and market title (Intermediate/Associate) as well as salary are based on the qualifications and experience of the selected candidate.

The College of Literature, Science, and the Arts seeks to recruit and retain a diverse workforce as a reflection of our commitments to serve the diverse people of Michigan and sustain the excellence of LSA.  

To learn more about diversity, equity, and inclusion visit http://lsa.umich.edu/lsa/about/diversity--equity-and-inclusion.html

Mission Statement

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.