Desktop Technology Specialist

Provide a full range of services necessary for the operation of WSU client computers and peripherals maintained by the Media Resources Center, primarily for faculty and staff use in classrooms, conference rooms and other shared spaces.
Duties include but are not limited to all of the following tasks:
Deploy, configure, install, network, and secure computer hardware, software, printers, and peripherals. Provide initial orientation on the use of computer hardware and supported applications. Provide immediate-response support for faculty in classrooms, sometimes including personal devices. Diagnose, repair, and maintain computer hardware with Windows, macOS, iOS & Android operating systems, software applications, peripherals, and networking. Perform preventative maintenance to ensure data integrity, system security and reliability. Configure and manage AV systems monitoring applications such as Creston Fusion Server, projector health software, wireless presentations dashboard and more. Support the Campus Media Services team by being cross-trained on the AV equipment contained in the classroom podiums and storage areas. Support departmental computers and tablets as the technician liason with the MRC. Ensure customer satisfaction. Reports to the Manager of Desktop Computing. Receives assignments, general direction on setting up priorities, and schedule from the Manager of Campus Media Services and/or Director of the Media Resources Center.

This position will report to and be supervised by Information Technology Services, but will be assigned exclusively to the Media Resources Center. The MRC operates in several physical locations in Wichita (main campus, Old Town, Metropolitan Complex, WSUSouth, WSU West, WSU Haysville).

• Completion of at least 30 hours of college credit from an accredited college/university by hire date.

• One year of experience in a professional technical support environment such as computer repair, networking or technical support center.

• Experience diagnosing problems with computer hardware and software along with network diagnostic with the ability to apply solutions to the problems.

• Experience with standard computer applications (for example, word processing, spreadsheets, presentations, and internet browsers).

• Experience with a Microsoft Windows multiple-user, server-managed user environment.

• Strong knowledge with computers, networking and operating systems.

• Strong technical skills and experience with troubleshooting computer hardware, software, peripherals, and network diagnostics.

• Experience with wireless communication and troubleshooting.

• Experience with TCP/IP.

• Must possess a strong customer-centered philosophy

• Ability to work with a minimum of supervision.

• Strong English written communication skills.

• Excellent listening skills.

• Professional personal presentation.

• Strong English verbal communication skills.

• Ability to travel between the multiple WSU campuses.

• Ability to operate, on occasion, a departmental-owned large cargo van.

• Valid Driver’s License.

All employees of Wichita State University are expected to support the WSU Vision, Mission and Values and foster an environment of diversity in culture, thought and experience.

• Bachelor’s degree from an accredited higher-education institution in computer science, engineering, audio-visual technology, or other related field of study by hire date.

• Three years of related work experience in a technical support or computer repair center.

• Experience with imaging and deployment of computer systems.

• Experience with security patching and anti-spam and anti-virus deployment in the Information Technology field.

• Experience with managing wireless and wired networking technologies such as client devices, routers and switches, and wireless presentation systems.

• Experience with audio-visual technologies such as projectors, televisions, microphones, video switchers, control systems, and other audio and video equipment.

• Positive attitude and willingness to embrace change.

• Team player engaged with management and team members

• Experience with documentation of completed tasks.

• Ability to multitask.

• Special consideration given to candidates with a current AVIXA CTS or CTS-I certification.

Desktop systems are electronic devices. Risk of electric shock is possible with improper precautions or protections. Care must be taken when working on failed equipment. Dust is a regular occurrence when cleaning systems.

Diagnoses, repairs and maintains verious computer devices, network connections, and hardware, software applications, and AV systems dashboards.

Contacts vendors for technical support and parts procurement.

Configures and installs computer equipment and software for classroom, conference room, and departmental client devices.

Makes regular updates to the departmental job ticket system to reflect the current status of requests and projects.

Designs, plans, and implements approved improvements to classroom PC deployments to maximize classroom efficacy while maintaining high security standards.

40 lbs

40 lbs

30 lbs

Dexterity to move about under desks, tables, hutches, etc., and to lift up to 40 pounds are both essential job functions.