Director, Client Technology Support

Typical office hours are Monday through Friday from 8:00 a.m. to 5:00 p.m. Occasional evening and weekend hours as needed to meet the needs of the department and the University.

The Director of Client Technology Support manages the user-focused and client-based aspects of technology for UNC Asheville. This is a very hands-on technical role specializing in enterprise-class client technology management and support whose efforts align both human and technological resources to meet the department’s Service Level Agreement with campus. The ideal candidate would have experience and familiarity with the project management lifecycle, ITIL, incident management tracking, client management systems (SCCM, Jamf, e.g.), scripting (Powershell, e.g.), and source control (Github, e.g.).

This position currently manages six (6) full time staff responsible for support of university students, faculty, and staff. In addition, this position is responsible for technical support services offered via the IT Service Desk and field technical staff that service client workstations, mobile devices, and enterprise software.

The Director of Client Technology Support is also primarily responsible for the annual client refresh program which replaces approximately 25% of the campus’ 1600 client workstations each year based on a 4-year life cycle.

This position requires a high level of collaboration with both internal and external constituencies. In this role, the Director of Client Technology Support is charged with managing business relationships with: third-party vendors for systems and services; the Director of Academic Technology Services on technical infrastructure common to both divisions; and UNCAsheville finance and purchasing specialists for the procurement of all aforementioned client-based technologies.

This position requires possession of post baccalaureate credentials and/or a Bachelor’s degree and equivalent independent experience.

• Experiencing managing the project management lifecycle

• Enterprise-level Windows and Mac client management skills. 

• Experience managing an annual computer refresh program (planning, logistics, etc.) 

• Technical management experience in an educational environment. 

• Mobile device management experience. 

• Proven record of staff professional development.

• Ability to work collegially and collaboratively with a diverse selection of colleagues, subordinates, and administrators both within and beyond the ITS organization.

• Superior supervisory skills.

• Enterprise-level client management skills (Windows, Mac, mobile devices) 

• Ability to manage relationships between key vendors (Dell, Apple, Microsoft, etc) and the university.

• Ability to proactively plan and forecast for organizational and University success.

• Ability to identify and evaluate new technologies and applications to enhance University success.

• Ability to manage large scale projects and multiple projects.

• Commitment to supporting the University’s liberal arts mission and its learning community.

• Ability to communicate effectively both orally and in writing.