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Posting Number
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TSU202169
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Official TSU Title
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Director Enterprise Solutions
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Grant Title
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NA
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Job Description Summary / TWC Summary
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Acts as an integral part of the CIO’s leadership team, works closely with other Office of Information Technology divisions and Texas Southern University (TSU) business unit leaders in designing, describing, and managing the institution’s solution engineering in relation to specific business problems.
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Presents a vision to the broader business unit departments about the benefits and challenges of introducing new enterprise solutions and investments.
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Responsible for developing a common enterprise framework in collaboration with other OIT teams in optimizing IT service delivery, support, training, governance and performance metrics to align the university’s investments with the strategic plan.
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Lead collaboration between OIT teams toward IT operational excellence—standardized and optimized processes and procedures, consensus building on new technology initiatives across OIT and university business units to move strategies forward.
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This position will aim to achieve successful solution integration, implementation and align efforts across identified business problems/requirements through the discovery of best fit technology solutions and defined project methodologies.
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As a member of the OIT department this position strives to ensure consistency in communications, actions, and alignment to the strategic plan of the university.
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This position is also responsible for supporting the mission of the university by delivering technology, services, solutions and guidance to the students, faculty, staff and the community in a professional, exemplary, service oriented collaborative manner.
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Essential Duties Summary
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Provides strategic, operational support and leadership/direction for Enterprise Solutions.
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This includes developing and implementing programs, projects and activities to accomplish established goals and measures.
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Solution Identification – Ability to design specific solutions that best fit the TSU technology and business landscape. Requirements/Documentation – Ensures that all stakeholders’ requirements are documented and captured to accurately account for feasibility, process work-flow, costs, and budgeting. Project Constraints – identify and resolve project constraints by way of assessment, risk avoidance, scope, cost, quality, time and resources.
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Participates in all programs and enforces all policies relating to performance evaluations and career development planning.
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Leads the technology governance framework as it relates to enterprise solutions to include requests, feasibility, funding allocation, implementation and quality assurance.
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Helps establish and build relationships with vendors in conjunction with executive leadership.
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Plans and implements additions, deletions, major modifications, upgrades/updates to university’s enterprise solutions in support of teaching and learning.
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Anticipates future technology needs, refresh plans and service level management and reporting.
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Promotes the university through speaking engagements and involvement with the campus community, community at large and with the business community.
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Evaluates emerging technologies and plans for the integration of information/technology into workflow and administrative business process functions.
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Performs other job-related duties as may be required.
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% FTE
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100%
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Hiring Range
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Commensurate with experience
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Education
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Bachelor’s Degree (B.A. or B.S.) in Information Technology, Business or closely related discipline from an accredited four-year college or university required. Master’s Degree (M.S. or M.B.A.) in same, is preferred.
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Required Licensing/Certification
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N/A
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Knowledge, Skills, and Abilities
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Must have outstanding written/oral communication and analytical skills, excellent presentation skills, and the ability to communicate on both a technical and business level.
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Must be proficient in project management.
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Must be driven by the desire to offer quality services to the faculty, staff and students, in a timely and efficient manner.
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Expert knowledge of recent industry trends and standards and future directions of technology in the learning environment, office administration, and ability to effectively advocate for new ideas.
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Experience in, and knowledge of, trends in the fields of mobilization, virtualization and cloud computing.
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Must be expert in Microsoft Office Suite, and other solutions for project management, scheduling, reporting and presenting data.
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Work Experience
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Requires seven (7) to nine (9) years of related experience. Requires broad knowledge of complex systems and procedures.
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Leadership/Supervisory Responsibilities
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Prior supervisory experience required.
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A strong record of exemplary strategic planning and budget management skills preferred, along with managing large and complex project initiatives.
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Demonstrated successful experience in implementation, testing, and administration of training programs, business process re-engineering, and enterprise data and information governance methodologies.
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This position requires a person with a comprehensive and broad knowledge of complex information systems and the application of these in a higher education environment.
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This position requires a conscientious professional ready and open to change.
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Must possess sound knowledge of industry best practices and I.T.I.L. framework.
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Provides leadership to plan goals and projects and assists in prioritizing needs.
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This includes but is not limited to providing project management oversight, coordinating multiple OIT project timelines with campus schedules to keep disruptions at a minimum and support the delivery of teaching and learning and business unit operations.
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Assists with the preparation and maintenance of operational plans, and measures and reports performance against the university’s strategic plan in alignment with Title III Program and university funding.
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Fosters excellent team communication within the department and acts as a liaison to other departments to jointly deliver effective technology services and support.
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Has human resources responsibilities and authority to hire, discipline and terminate staff. This position typically reports to a senior executive.
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Work Complexity/Budget Authority
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Must possess excellent written and oral communication skills and demonstrate a high degree of professionalism and diplomacy.
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Must possess the ability to develop and negotiate contracts with vendors in support of the university’s technology needs.
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Must display excellent administrative, organizational, and time management skills while operating in a fast-paced environment.
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Must possess a strong work ethic and ready to work extremely hard executing strategic plans.
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Self-motivated, positive attitude, and a mature, professional personality, and demeanor.
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Work is substantially complex and varied, and requires the interpretation of technical and detailed guidelines, policies and procedures in combination.
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High-level responsibility for budget, revenues and/or expenditure authority.
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May provide recommendations regarding forecasting and budget decisions related to projects and/or initiatives to assist in the provision of a well-chosen and up to date collection of technology materials and equipment.
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Independent Judgment/Decision Making/Problem Solving Skills
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Work is performed with a broad latitude for initiative and independent judgment. This position is responsible to ensure consistency in communications, actions, its strategic focus and digitalization and innovation. Significant independent action and judgment skills are required to handle complex activities and decisions. Ability to plan, direct and evaluate staff and information technology resources. Must have a team-oriented focus. Ability to conduct extensive research for the purpose of problem solving and situation analysis. Develops strategic direction, goals, plans and policies for an area of responsibility. Sets broad objectives and is accountable for overall results in respective area of responsibility. Authority to make independent decisions on matters of significance.
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Personal/Organizational Contacts
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Available for on-call and/or emergency response and support as needed. High-level contact with others in key positions. Contact usually involves several areas within the University and/or with community, government, business leaders, media and dignitaries. Typically handles highly sensitive and/or confidential information.
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Customer Service Relationships
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Must be able to establish and maintain strong collaborative relationships with students, faculty, staff and other constituents with diverse and often competing priorities. Ensures consistent, collaborative, service-oriented support. Anticipates customer needs and regularly motivates or influences others to deliver customer service excellence. May troubleshoot highly sensitive or confidential issues. Personally, ensures problem resolution. Identifies barriers to effective customer service and sets customer service standards, measures and reports. Establishes a customer feedback system and holds self-accountable for customer service excellence within the department or program.
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Working/Environmental Conditions
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While performing the duties of this job, the employee is regularly required to: sit, walk, talk, and hear, use hands to move items and to operate computer. The employee is frequently required to: stand, reach with hands and arms, climb, stoop or kneel or crouch, and lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work is performed within routine office environment with no exposure to hazardous or unpleasant conditions.
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Desired start date
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Position End Date (if temporary)
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