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Director, IT Infrastructure

Oklahoma City University , OK
Job Level
Senior position
Post Date
05/08/2019
Job Category
Director
Sector
  • Technology
Job Status
Areas of Responsibility
  • Information Technology
Link to Job Posting

Category
Professional Infomation Technical Services

Job Location
Oklahoma City, OK

Tracking Code
1938

Posting Date
5/7/2019

Position Type
Full-Time/Regular

 

The Director for IT Infrastructure manages the day to day operations and strategic oversight of the technologies and personnel responsible for maintaining a secure and reliable data network, storage systems, and enterprise servers/services for the university.  The Director: oversees the design and implementation of information systems that support the enterprise infrastructure of the university; ensures all infrastructure is adequately secured and has high availability; stays abreast of current and emerging technologies in order to promote and develop innovative strategies and direction for the university; consults with stakeholders to insure the infrastructure services implemented by the IT Infrastructure team meet the requirements specified by the stakeholders; contributes his/her individual skills and expertise as needed in order to assist the IT Infrastructure division achieve its objectives; provides direct supervision for a team of network administrators, systems engineers, and application engineers; develops and establishes IT infrastructure standards and procedures; manages the IT Infrastructure budget; and exemplifies the qualities needed to deliver excellent customer service.

The Director of IT Infrastructure reports directly to the Chief Information Officer and is a part of the leadership team for Campus Technology Services, a collaborative work group of dynamic IT professionals that deliver high level IT support and services to the university.

 

Essential Functions: 

  • Develop, promote and execute the strategic direction and plan for the university’s IT infrastructure.

  • Manage the budget in support of the IT infrastructure.

  • Supervise the day to day operations of the IT Infrastructure department:

    • Lead, direct, and provide resources for IT Infrastructure staff including hiring and resolution of personnel issues.

    • Prioritize and plan work activities based on need; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule departmental employees and work study personnel and their tasks; develop realistic action plans. 

  • Develop and maintain strong working relationships with constituents throughout campus

  • Participate in university and departmental planning and goal setting

  • Develop and provide training to end-users when necessary

  • Develop, establish and maintain IT infrastructure standards, policies and procedures

  • Maintain open communications with technical staff and external constituents

  • Work in a team environment to provide necessary support of multiple areas outside of the applicant's primary area

  • Stay up-to-date with applicable emerging technologies through research, self-paced learning, conferences, periodicals, and trade magazines

  • Assume special roles and assignments within IT Infrastructure, Campus Technology Services, and elsewhere on campus as needed

  • Serve as a key member of the Campus Technology Services Leadership Team to provide strategic input, resources and assistance to develop and lead departmental projects and initiatives

  • Serve as a resource for University committees as needed

  • Personifies the characteristics and traits necessary to deliver excellent customer service, especially as defined by the Campus Technology Services’ “Pillars of Excellence” which include Security, Courtesy, Relationship, and Efficiency.

  • Demonstrate an attitude and behavior that reflects the values and mission of the University

  • Other duties as assigned

 

Physical Requirements: 

  • Manual/finger dexterity enough to operate a computer keyboard and other office machines.

  • Near vision enough to read written communications and computer display screens.

  • Adequate hearing to communicate effectively in person and by phone.

  • Must use computer keyboard at least seven hours per day.

  • Must be able to lift and carry equipment and supplies weighing up to 40 pounds.  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations (in accordance with ADA requirements) may be made, upon request, to enable individuals with disabilities to perform essential functions.

 

Work Conditions:

  • Work is primarily indoors, but at times may be required to be in an outdoor environment when traveling between campus buildings or off campus.

  • Will be exposed to frequent noise caused by telephones, office machines, data centers and mechanical rooms.

  • Standard office hours are 8:00 a.m. to 5:00 p.m. Monday through Friday; some overtime may be required.

  • Off-campus, state and regional travel may be required.  

 

Required Skills

  • Strong skills in effectively leading a team of IT professionals to develop strategic initiatives and seeing projects through to successful completion.

  • Strong skills in managing personnel in a highly demanding work environment.

  • Extensive knowledge with securing all aspects of infrastructure in an enterprise environment, including but not limited to wired/wireless networks, databases, file storage, servers, applications, electronic communication, and cloud services.

  • Strong skills in diagnosing and resolving technical issues.

  • Strong understanding of Microsoft Servers, Active Directory, Group Policy, network file sharing, unified communications systems (e.g. Skype for Business), file security, print services and other related enterprise services.

  • Strong understanding of VMware server virtualization and virtual desktop infrastructure.

  • Strong understanding of network architectures, Storage Area Network, wireless networking, Ethernet switches, routers, and firewalls.

  • Strong understanding of TCP/IP networking services such as DHCP, DNS and VPN.

  • Understanding of auxiliary systems and their network requirements; such as Multi-function printers, AV equipment, climate control sensors, door access and video surveillance.

  • Exceptional analytical, conceptual, and problem-solving abilities

  • Ability to interpret and explain technical terms and concepts to non-technical end users

  • Develop and maintain detailed documentation of work performed

  • Maintain high standards of quality control

  • Proven record of delivering excellent customer service

  • Strong verbal and written communication skills

  • Experience working in a team-oriented, collaborative environment

 

Required Experience

A bachelor's degree in Information Systems, Computer Science, Computer Engineering or equivalent experience is required. A minimum of five (5) years of experience in managing a team responsible for planning, implementing and maintaining a secure data network, storage systems, and enterprise servers/services infrastructure.

A suitable combination of experience and education may be substituted for minimum qualifications.

 

Additional Required Application Materials

Cover Letter, List of Professional References, CV or Resume

 

Benefit Eligibility

Available at full-time university rates

 

Scheduled Hours

Standard office hours are 8:00 a.m. to 5:00 p.m. Monday through Friday; some overtime may be required. Off-campus, state and regional travel may be required.