| Position Summary |
As part of the Rice OIT Infrastructure and Operations team, the Director of Network Services will be responsible for all technical aspects of the network systems as well as data center operations activities.
This individual participates in technical research and development to enable continuing innovation within the infrastructure area. This individual ensures that systems hardware, operating systems, software systems, and related procedures adhere to operational standards and provides value to the RICE.
This individual will provide RICE IT team members technical recommendations and solution design for their or multiple disciplines in the relation to both projects and ongoing support operations.
These activities include the definition of needs, technological assessments, and technical strategy and capabilities; research & development within the project life-cycle; technical analysis and design; and support of operations staff in executing, testing and rolling-out the solutions. Participation on projects is focused on smoothing the transition of projects from development staff to production staff by performing operations activities within the project life-cycle.
|
| Education Required |
Bachelor's Degree |
| Concentration / Degree Type |
|
| Substitution for Education Requirement |
May substitute additional related experience, above and beyond what is required, on an equivalent year for year basis in lieu of the education requirement.
|
| Education Preferred |
Master’s degree.
|
| Experience Required |
10 years or more |
| Type of Experience |
Related experience, including experience in the following areas:
-
Experience as a manager
-
Experience in a complex heterogeneous technical environment responsible for network/communications WAN/LAN, wireless, core network services, audio/visual systems and security systems
-
Data center operations and facilities management experience
|
| Substitution for Experience Requirement |
Education may not be substituted for the experience requirement.
|
| Experience Preferred |
Possess five years hands-on experience in a network environment and a comprehensive understanding working within enterprise architecture environments.
|
| License/Certification Required |
CCNA
|
| License/Certification Preferred |
General – ITIL, PMP, Prince2
Technical Certifications:
- Cisco – CCNP CCIE
- Security – CCISP
|
| Skills Required |
Functional:
-
Proven track record of driving and leading large-scale architectural projects throughout an entire organization through to completion
-
Knowledge of IT Quality Assurance processes
-
Familiarity within solution design & architecture
-
Robust knowledge within security architecture
-
Ability to work within mobile, cloud and infrastructure as service environments
Technical:
-
Expert knowledge of end-to-end network and communications infrastructure and systems within a large campus or enterprise environment
-
Ability to design and deploy large scale enterprise wireless infrastructure, network security systems, and network core services such as DNS, DHCP, firewall and IPS/IDS
-
Advanced knowledge of Cisco switching & routing, including EIGRP & BGP
-
Ability to work load-balancing and/or application networking knowledge of Cisco ACE, F5 or Citrix platforms and systems
-
Ability to review and select technical network solutions
-
Ability to support the procurement of networks systems.
-
Ability to work with 3rd party technical engineers
-
Exceptional analytical and problem solving skills
Other:
-
Ability to simplify and articulate complex technical scenarios and project scopes to Sr. Management, while providing direct mentoring and management to subordinate engineers and analysts
-
Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations
-
Excellent oral, written and presentation communication skills.
-
Proactive Team player- Demonstrated ability to engage senior IT executive/leadership
-
Ability to manage through organizational change
-
Keen attention to detail
-
Advanced ability to work with diverse technology platforms
|
| Skills Preferred |
-
Effective planning and project management
-
Vendor management
-
Effectively visualize and communicate strategic goals
-
Ability understanding of IT procedures in order to govern application and data confidentiality, integrity, availability, and recoverability
-
Capability to envision and plan for future evolution of the IT infrastructure
-
Ability to understand the customers/stakeholders views in order to design, development, implementation, and adoption of IT Infrastructure solutions
-
Understand the value of ability to create data driven metrics for operations and projects tasks including status reporting, issues/ risk management, and work product/ deliverables completion
|
| Internal / External Contacts |
Frequent contact with faculty members, research staff, administrative staff, and students in all departments.
Frequent contact by telephone and in person with vendors to facilitate installation of new products and maintenance of existing systems.
Frequent contact via electronic mail with persons not employed by Rice University on a nationwide basis. Occasional contact with vendors during off-site conferences
|
| Physical Demands |
Must be able to lift computer equipment.
|
| Working Conditions |
-
Must deal effectively with stressful situations, critical deadlines, and a customer base with high service level expectations and a wide range of computer knowledge and sophistication
-
Equipment and facilities, some difficult to access, are often located in rooms with a wide variety of physical characteristics
-
May be required to work nights and weekends during (un)planned outages and other special circumstances
-
Will be required to carry a cell phone and be reachable during off hours
-
Non-smoking environment
|
| Security Sensitive |
Yes |
| Special Instructions to Applicants |
|
| Quick Link for Posting |
http://jobs.rice.edu/postings/16870 |