Director of Technology Operations

Motlow State is the fastest growing college in Tennessee.  We are located in the beautiful rolling hills of middle Tennessee and have four campuses that serve students from eleven counties.  We offer a comprehensive benefits package that includes an excellent retirement package from the state of Tennessee, 401K plan with match, thirteen paid annual holidays in addition to annual and sick leave days, health and dental insurance, tuition discounts, and state employee discounts.

Minimum Qualifications:

Formal Education & Certification:

• Four-year university degree or college diploma, preferably in the field of computer science or related field required with two (2) years of progressive full-time paid work experience managing technical  operations, telecommunications, or other related technologies; or an Associate’s Degree / Technical Certificate with four (4) years of similar experience

Knowledge & Experience:

• 2 years of experience managing, configuring, and troubleshooting enterprise-wide LANs, WANs, WLANs, VPNs, VOIP, etc.    (Cisco ASA, Cisco Meraki, Cisco Catalyst, etc.)

• Exceptional knowledge of service and application delivery, as well as successful service-level agreement accomplishments

• Excellent knowledge of current protocols and standards, including Active Directory, Group Policies, MS Exchange, Office 365, Core Switching/Routing, SSL/IPSec, SAN, Virtualization, RADIUS, DHCP, DNS, Business Continuity, and Disaster Recovery

• Experience in interpreting the applicability of local and federal laws/regulations (including data privacy practices and laws) to company operations

• Hands-on experience troubleshooting hardware such as servers, routers, bridges, switches, modems, network interface cards, and so on

• Knowledge and understanding of system flow charts and telecommunications principles (Call Flows, IVR’s etc.)

• Experience installing network cabling and telephony systems (Cisco UCM)

• Experience with technical documentation using tools such as Visio, etc.

Personal Attributes:

• Demonstrated leadership and personnel management skills

• Good understanding of the organization’s goals and objectives

• Strong interpersonal, written, and oral communication skills

• Ability to perform general mathematical calculations for the purpose of creating needs assessments, budgets, and forecasting

• Able to conduct research into networking issues and products as required

• Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations

• Ability to present ideas in a user-friendly language

• Highly self-motivated and directed

• Keen attention to detail

• Proven analytical and problem-solving abilities

• Strong customer service orientation

• Experience working in a team-oriented, collaborative environment

General Function:

The role is to assist the Chief Information Officer in the following areas:

Plan, direct, and coordinate the design, installation, and connectivity of computer systems and network infrastructure to ensure the stable operation of the organization’s IT assets.

This includes developing, configuring, maintaining, supporting, and optimizing all new and existing network hardware, software, and communication links. This role is also responsible for telephone, data center, security systems and other electronic infrastructure.

Major Duties and Responsibilities:

(Duties and responsibilities listed are examples of work performed and may be modified as needs of the College may dictate)

• Design and implement short- and long-term strategic plans to make certain network capacity meets existing and future requirements

• Develop, implement, and maintain policies, procedures, and associated training plans for network resource administration and appropriate use

• Practice network asset management, including maintenance of network component inventory, life cycle management and related documentation

• Establish service level agreements with end users

• Plan, acquire, and coordinate installation of in-house and remote hardware and software across the organization’s network

• Conduct research and make recommendations on network products, services, protocols, and standards in support of network procurement and development efforts

• Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for IT projects and associated efforts

• Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions

• Negotiate with vendors, outsourcers, and contractors to secure network products and services

• Assess, approve, and administer all equipment, hardware, and software upgrades

• Manage and ensure effectiveness of servers, including e-mail, print, and backup servers, and their associated operating systems and software. Responsible for on-site and off-site data centers

• Manage and ensure optimal operation of all network hardware and equipment, including routers, switches, UPSs, and so on

• Manage and ensure effectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems

• Manage operational costs; conduct near- and long-term financial forecasts for expanded functionality/user base

• Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure

• Test server performance and provide network performance statistics and reports; develop strategies for maintaining server infrastructure

• Oversee the administration of user accounts, permissions, and access rights in AD

• Direct and administrate a contingent of IT staff, and where necessary, conduct performance reviews and corrective action

• Provide guidance to junior members of the team 

Other duties as assigned