Director Technology Services
Odessa College, TX
Job Level
Senior position
Post Date
07/20/2018
Job Category
Director
Sector
Job Status
Areas of Responsibility
| Professional position responsible for providing excellent customer support on all end-user technology assets. The Director will also supervise a team of technicians to resolve issues in a timely manner. This position will coordinate end-user training for systems as requested by the Vice President of Information Technology. | |
| Associate Degree or equivalent college or documented professional training. Advanced knowledge of Microsoft Office, Adobe Products, and various Browsers. Advanced knowledge of common computer hardware including both Windows and Apple environments. Ability to provide friendly and professional first-class customer service to all customers within the college community. Ability to communicate effectively via telephone. Ability to move computer equipment up to 50 lbs., crawl under furniture and up and down a 6-foot ladder to install needed equipment and peripherals. Must have valid driver's license. |
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| A Bachelor's degree in a computer related field. Computer certifications such as A+, MCSE or other related credentials Experience with Office 365, Blackboard LMS, Outlook/Exchange Experience working with virtual desktops and the associated environment. Experience with Windows Deployment Services and/or other deployment tools. Experience with call management software Familiarity with common audio/visual equipment. Experience with Digital Media Player systems |
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| Provide leadership to the Technician's and Audio Visual staff within the department Manage budget and purchasing for college wide equipment and software as related to the department. Works as a member of the Information Technology Management team and coordinates with the Director of Network Services and Director of Information Services on finding the best technology and procedural solutions for the college. Serve as a mentor and trainer to their team. Provides training to the campus community on technology related topics that enable the users to solve common issues for themselves or their colleagues. Develops strategies to capitalize on hardware acquisition and deployment across the college community. Serves on committees and is actively involved in the campus community and the "All-In" program. Actively participates in providing service along with his team to the user community. |
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| Typical hours include Mon -Thurs 8 am - 5:30 pm. Friday 8 am - 1 pm. Summer hours are 7:30 am - 5:30 pm. Closed on Friday. May include some nights and weekends. Will be required to carry a college cell phone on a rotating basis. |