Director of Technology Services

Under administrative direction, plans, coordinates and manages the installation, performance, maintenance, training, and usage of all information technology activities of a college, including implementation of business and instructional systems software, operation of the college's voice, video, storage, and data networks, provision of customer service and of media resources, development of user guides, electronic equipment repairs, and on-site technical support.

• Provides leadership for the development and implementation of the mission, vision, and goals for technology services at a college.

• Plans, organizes, administers, and directs the operations, activities and staff of a college information technology services office including help desk services, telephone operations, instructional media services (audiovisual), and electronic repair services and oversees all technical and administrative aspects of a college's network operations.

• Works in collaboration with the Technology Advisory Committee for the strategic development, evaluation, and implementation of a comprehensive information technology plan for the college that incorporates the accreditation standards for technology resources and telecommunications and supports the college's Educational Master Plan and Strategic Plan. 

• Directs and manages the acquisition, installation, testing, and maintenance of hardware, software, and computing networks to assure adherence to technical specifications, compatibility with existing products and services, and makes fiscally prudent decisions in the best interest of the college.

• Consults with administrators, faculty, and staff to evaluate the merits and costs of information technology and telecommunication projects, establishes priorities, allocates resources, monitors the progress of projects, and makes adjustments to schedules and scope of work as needed.

• Assesses the current status of technology at the college, researches new technologies and software that would assist more effectively in delivering curriculum and enhance the effectiveness and efficiency of the work environment for the college, and makes recommendations based on that assessment.

• Develops, evaluates, interprets, and enforces policies, procedures, and standards required to provide flexible and cost-effective technology services essential to quality instruction, student, and administrative processes and to ensure the integrity, security, recovery, confidentiality, and protection of college technology data, assets, networks, and equipment.

• Confers with the Technology Advisory Committee for the purpose of identifying information technology training needs for college employees, participates in the development of training classes, user manuals and job aids, and evaluates the quality and effectiveness.

• Oversees the training and support for the use of software and hardware for college end users and the online delivery of instructional programs, curriculum, and support services, including maintenance and upgrades to Canvas or other software platforms.

• Supervises and evaluates the work of information technology staff, analyzes staffing levels and training needs, plans professional development opportunities for staff to maintain and upgrade technical skills to efficiently, properly and safely perform duties, and disciplines employees in accordance with established laws, regulations, policies, procedures, and collective bargaining agreements.

• Directs the set up and maintenance of user profiles, access rights, resource allocation, login passwords, e-mail, and voice mail for voice and data networks.

• Plans, develops and manages the budget and expenditures for the department.

• Coordinates the development and the update of all systems documentation.

• Assists in the development of vendor relations for effective negotiation, contract management, implementation, and ongoing support of information technology hardware and software purchases.

• Oversees the technology, equipment, and software computer labs and training rooms and the hardware and software inventory for the college.

• Directs the maintenance of the college webpage and ensures technology initiatives such as document imaging, electronic communications, and records management are sustained.

• Maintains current knowledge of trends, emerging technologies, applications, and legal requirements in technology and implements as appropriate for the college.

• Serves as the college technology liaison and works in collaboration with the District Office and other colleges to identify and prioritize the implementation of information technology to improve programs and services districtwide.

• Participates on college and District standing committees as needed and represents the college at local, regional, state, and national conferences, meetings, workshops, and training seminars.

• Prepares reports, makes presentations, and responds to inquiries from administrators, faculty, staff, students, outside agencies, vendors, and the public.

• Performs other duties as assigned.

Auxiliary Job Functions
The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this classification.

Education & Experience
A Combination of education and/or experience equivalent to: Bachelor's degree from an accredited four-year college or university with a degree in computer science, computer engineering, information technology, information systems, or a closely related field AND four (4) years of recent, full-time, paid experience in information systems design, information systems development, network administration, or computer applications training. Two years of the required experience must have been in a supervisory capacity. Specific experience with current technology related to the instructional process is highly desirable.

Licenses & Certificates
Valid Driver's License
 
Knowledge of:

• Characteristics and capabilities of voice, video, storage, and data (both local and metropolitan) networks

• Procedures used in systems analysis and design, computer programming, systems software, and computer operations

• Enterprise Resource Planning (ERP) systems such as Colleague, Oracle, etc. System security and access control.

• Principles of database management.

• Principles and practices related to system audit and security.

• Federal, state, and local laws, regulations, and rules related to information technology and systems.

• Educational and instructional applications of information technology Technological changes in the information technology industry

• Organization, functions, and inter-relationships of operating programs of the District

• Principles and practices of supervision, training, and management.

• Record keeping and report preparation techniques to ensure information is accurately presented.

• Activities associated with accounting and budgeting.

• Basic math including addition, subtraction, multiplication, and division.

• Proper English usage, including spelling, grammar, and punctuation in order to compose items such as correspondence and/or reports.

• Customer service principles in order to appropriately interact with students, staff, faculty, and the public.

• Current computer operating systems, software applications and office productivity software such as word processing, spreadsheets, calendaring, presentation, and database programs.

Skill to:

• Analyze a variety of administrative problems to make sound policy and procedural recommendations for their solutions.

• Conduct research, analyze data and prepare reports as required by The Board of Trustees.

• Make effective oral presentations to a variety of audiences with differing levels of knowledge.

• Effectively communicate with individuals for whom English is not a primary language.

• Exercise tact, diplomacy and confidentiality in dealing with sensitive and complex issues and situations.

• Plan and organize work to meet established timelines and department schedules.

• Operate standard office equipment such as computers, fax machines, copy machines, telephones, and others.

• Utilize word processing, spreadsheets, email, online calendaring and data entry/retrieval from database programs.

• Rapidly learn and acquire skills in areas and technologies not previously assigned.

• Type at a sufficient speed to maintain workflow.

Ability to:

• Plan and direct a complex and integrated program of information technology.

• Evaluate the feasibility, merits, and costs of information systems projects.

• Promote workplace diversity and a positive work environment.

• Establish and maintain effective working relationships with District administrators, management, staff, students, diverse community, business and industry contacts, collaborative partner contacts, independent programs consultant/trainers, and the public.

• Understand, be sensitive to and respect the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disabilities and sexual orientation of students, parents, teachers, administrators and staff.

• Analyze problems, develop sound problem-solving models, and propose logical solutions to problems.

• Research, evaluate data, and prepare comprehensive, concise reports and recommendations.

• Prepare and monitor a budget in order to track department expenses.

• Learn the California Code of Regulations Title V and VIII, California Education Code, Merit System Rules, Americans with Disabilities Act regulations, Board Policies, Administrative Regulations and collective bargaining agreements in order to communicate information.

• Learn district/public agency salary and benefit structure and personnel procedures.

• Maintain confidentiality of sensitive information and records.

• Supervise, train, and evaluate personnel.

• Operate computers and their peripherals.

• Use current common software applications in order to accurately enter and retrieve data.

Physical and Mental Demands

The physical and psychological demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
 
Physical Demands
While performing the duties of this job, the employee is regularly required to sit; talk or hear, both in person and by telephone; finger dexterity to handle and feel computers and standard business equipment; and reach with hands and arms. The employee is frequently required to stand and walk. Specific vision abilities required by this job include close vision and the ability to adjust focus. Lift and carry office supplies and equipment weighing up to 25 lbs.
 
Psychological Demands
While performing the duties of this class, the employee is regularly required to use written and oral communication skills; read and interpret complex data, information and documents; analyze and solve problems; observe and interpret people and situations; use math and mathematical reasoning; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks with constant interruptions; work under intensive deadlines and interact with District administrators, management, Personnel Commissioners, board members, faculty, staff, representatives of other agencies, and others encountered in the course of work.  

Working Conditions

The work conditions characteristics described here are representative of those an employee encounters while performing the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Maintain consistent, punctual and regular attendance; required to frequently travel to locations other than assigned site; schedule changes may frequently occur based on business needs; work inside protected from the weather; work outside exposed to the weather and varying temperatures; noise exposure under 65 decibels, roughly that of a normal conversation or a ringing telephone.

INITIAL ASSESSMENT TENTATIVELY SCHEDULED FOR NOVEMBER 8, 2018

 
To move forward in the selection process, you must complete an online application through our web site at https://www.schooljobs.com/careers/scccd Please attach a copy of your degree or transcripts (including when degree was awarded) or your application may be considered incomplete.  Resumes may be uploaded but cannot be used in place of a completed application.

Candidates who attain a passing score on the assessment will be placed in rank order on district wide Open-Competitive List.  Using the same process, a separate Promotional List will be established and both Lists will be used concurrently.  Unless otherwise indicated, the eligibility list will be used to fill current vacancies for at least six months.  The current vacancy is at Fresno City College.
 

The assessment process / assessment date is subject to change as needs dictate. All communication regarding this process will be delivered via email to the address listed on your application.

SUBMISSION OF APPLICATION: ONCE YOU HAVE SUBMITTED YOUR APPLICATION YOU WILL NOT BE ABLE TO MAKE REVISIONS TO YOUR APPLICATION MATERIALS.
                         
When completing the application, please make sure you include ALL current and previous employment in the Work Experience section of the application and complete ALL fields, including the name and contact information for your supervisors. Experience that is included in the resume but not in the Work Experience section of the application may not be considered for the purpose of determining whether you meet the minimum qualifications.

All required documents must be submitted by the applicant. Personnel Commission staff will not upload documents for you.

ACCOMMODATIONS:  Individuals with disabilities requiring reasonable accommodation in the selection process must inform the State Center Community College District Personnel Commission Department in writing no later than the filing date stated on the announcement. Those applicants needing such accommodations should document this request including an explanation as to the type and extent of accommodation needed to participate in the selection process.