Director of Technology Services and Broadcast Systems

Director of Technology Services and Broadcast Systems

Work Days:  Monday - Friday

Work Hours: 8:00 am - 5:00 pm (may include evenings/weekends based on needs of department)

Hours Per Week  40

District Management Team Salary Schedule Range 20 - $12,278 per month

Initial Screening Date - March 24, 2022

Summary Description:

Under general direction from a college Vice President or Presidential designee as assigned, provides leadership, vision, and support for comprehensive technology, audio-visual, broadcast systems, and related media programs and services at the college; coordinate the development and implementation of the college’s information technology with representatives of the District’s Information Technology Department; manage a broad range of college wide functions, systems and services which enhance the educational process; provide expertise in planning future technology systems to increase the productivity of students, faculty, staff, and the community.

DISTINGUISHING CHARACTERISTICS

This position is part of the District’s technology management team and is distinguished by its responsibility for leadership and support of technology systems, broadcast systems, and audio-visual, and related media services at a college.

Fosters a culture of collaboration, mutual respect, innovation, and continuous improvement throughout the District; lead by example; actively participate in and support District-wide participatory governance components and activities and other collaborative processes; encourage professional excellence among the staff and promote an organizational culture of customer service, innovation, and quality services.

SUPERVISION RECEIVED AND EXERCISED

Receives general direction from a college Vice President or Presidential designee as assigned. 

Exercises direct supervision over assigned staff; also coordinate contract vendors and provide technical on-site supervision to others outside the department serving on special project committees.

REPRESENTATIVE DUTIES

The following duties and responsibilities are typical for this position. Incumbents may not perform all the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

Leadership

• Provide onsite leadership, coordination, supervision and technical support for college wide administrative and academic technology systems infrastructure, such as student/staff portal, course management system and automation systems.

• Provide leadership in developing and maintaining the college’s technology plan, strategic plan and other planning documents; develop and maintain appropriate tracking data and metrics designed to measure overall performance and quality of services.

• Develop goals, objectives, priorities, policies and procedures for all assigned departments and areas of responsibilities

•  Exercise direct supervision over assigned staff; also coordinate contract vendors and provide technical on-site supervision to others outside the department serving on special project committees.

Technology Systems 

• Manage the college’s technology center, provide college wide technology support services related to information and assistance for users, equipment service and repair, software installation, troubleshooting and repair; network support, troubleshooting, and repair; academic/administrative systems; technology standards and specifications; software licensing and technology purchasing; and provide technology support for college and community events.

• Provide incident response framework and procedures for the technology department and participate in district-wide incident response framework development, execution, and ongoing maintenance.

• Ensure compliance with technology-related accreditation standards and coordinate with campus accreditation coordinators to demonstrate that applicable standards are met.

• Assess instructional technology needs and provide input and direction for instructional technology program review plans in collaboration with deans, faculty, and instructional support staff; oversee the implementation and ongoing technical support for classroom technology including computers, peripherals, and other information systems.

• Plan, develop, and implement technology initiatives related to public safety and the Saddleback Student Health Center. Support the planning and budget for the ongoing maintenance and upgrade of current public safety and health systems.  Serves as liaison with Federal, State, and other municipal public safety agencies regarding technology collaboration and cooperation.

Audio-Visual Systems

• Plan and organize audiovisual services provided to the college; design technical and specialized audiovisual systems in response to faculty, student and staff requirements; identify, evaluate and recommend emerging media equipment, systems, programs, applications, technologies, methodologies and uses.

• Evaluate emerging and innovative technologies and make proposals regarding their strategic use in serving the needs of students, faculty and staff; represent the college at district information technology meetings; promote the college’s position related to information technology.

Broadcast Systems

• Provide appropriate technical solutions for designing and installing both radio and television broadcast systems.

• Recommend new broadcast equipment for purchase to meet good engineering practices and provide project support representing broadcast system design during integration.

• Diagnose, repair or facilitate the repair of component level broadcast-related equipment.

Technology Coordination

• Coordinate technology in the college’s various learning centers, evaluate and maintain library information systems, and maintain a variety of inventory and tracking systems as needed.

• Coordinate with District IT when developing specifications for building infrastructure for network, cloud, and information systems; write bid specifications, request for proposals, and coordinate with outside vendors for the purchase and installation of network, cloud, and information systems; coordinate, monitor and evaluate the work of external contractors, ensuring the timely completion of contractual requirements; maintain complex network, cloud, and information systems after installation.

• Coordinate college-level user support with District IT for districtwide IT services, such as network, cloud, and information systems; participate in district-wide initiatives such as technology master plan, information security programs, and business continuity plans; maintain the campus telephone and voicemail system; manage adds, moves, changes, and telephone assignments at the college level; develop and maintain backups methodologies for college data, develop, implement and maintain video surveillance and access control systems,  maintain voicemail accounts; coordinate the purchase of IT-related equipment and systems, such as complex information systems, servers, networks, storage area networks (SAN), and imaging systems.

Relationships

• Maintain a liaison relationship with the student and faculty user community; develop and implement opportunities for students and staff to learn to use information technology systems and programs; promote new systems and services to these user communities.

• Participate in establishing and maintaining the college’s creative vision and direction for technology hardware, systems and applications required for online services, products, and programs; consult with administrators, faculty, staff and students on the development, delivery and use of technology systems and services; convene or serve on design teams for faculty-oriented and student-oriented projects.

• Provide college administrators and other district personnel with regular updates on projects and activities; interact directly with college administrators with policy-level responsibility.

• Develop and administer budgets for assigned functions, programs and services; forecast future budgets requirements for technology systems, staffing, and facilities infrastructure; develop revenue building services and co-funding processes; approve technology purchases; monitor and control expenditure of funds.

• Participate in long- and short-range planning efforts, including capital outlay funded project oversight and planning.

Perform related duties as assigned.

Report to work on a regular and consistent basis, as scheduled, to assigned job.

MINIMUM QUALIFICATIONS: 

EXPERIENCE AND EDUCATION GUIDELINES

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Experience:

Five years of increasingly responsible work experience that demonstrates the ability to manage a broad college-wide information technology program, including multimedia services, and at least two years of experience in directly supervising full-time personnel.

Education:

A bachelor's degree from an accredited college or university with major course work in telecommunications, computer information systems, educational technology, communications or closely related field.