Education and Technology Support Specialist

SCOPE

Assist and guide the Academy’s staff and diverse student population in using the technologies within the school’s environment to the highest level of efficiency and effectiveness through instruction, troubleshooting, and resolving issues related to hardware, software, and academic technology.

MAJOR RESPONSIBILITIES 

• Identify, research, and resolve end-user hardware and software issues.
• Collaborate with and provide guidance to faculty and students to integrate creative technology to enhance their teaching and learning experiences.
• Provide end-user technical support and appropriate training for the school’s hardware and software applications.
• Provide technical support for campus events requiring network connectivity, printing, audio/video connections, software and audio-visuals.
• Document, track and maintain accurate and timely information for support tickets and asset inventory.
• Stays abreast of the latest changes and developments in the information technology industry, including emerging trends and best practices in educational technology.
• Assists in managing projects that may require communication and coordination between any of the following: faculty, staff, students, or external contacts.
• Develop and teach workshops to faculty and/or students on emerging learning technologies to assist in teaching and learning.
• Collaborate with Director of Technology & Innovation and Dean of Faculty in creating, updating, and teaching digital citizenship to our community.
• Limited on-call responsibilities.
• Engages actively in the school’s diversity, inclusion, and anti-racism work in furtherance of Cary Academy’s commitment to equity and justice. In conjunction with manager, identifies and pursues ongoing professional development. Completes all required administrative, operational, and professional development tasks and activities in a responsive and timely manner per school operating policies and procedures. Performs other projects and duties as assigned.

JOB REQUIREMENTS

The individual in this position must possess the following knowledge and/or skills:

• Thorough technical knowledge of all Windows based family of operating system, Apple operating systems and networking systems.
• Basic understanding of switched Ethernet and wireless networks, and cloud technology.
• Ability to support and troubleshoot all technology related problems and most network and server-based issues under guidance of senior staff.
• Knowledge of multimedia technology, multimedia authoring tools, and use of the Internet and Intranet to deliver information.
• Strong interpersonal, organizational, communication and planning skills.
• Ability to work independently and as a team.
• Ability to work with minimal supervision.
• Invest the time to be a visible, engaged, and engaging presence on campus.
• Positive attitude, great follow-up skills and professional level of customer service skills
• Network+ or A+ professional certifications or equivalent preferred.

The individual in this potion must have the ability and is expected to:

• Work collegially with employees, parents and members of the Cary Academy and external community in a highly collaborative environment. Work effectively with vendors, contractors, and/or other business partners, professionals, and outside organizations.
• Demonstrate excellent oral, written, interpersonal skills and ability.
• Maintain confidentiality and interact with students, parents, and employees as well as internal and external constituents with sensitivity and understanding.
• Perform position responsibilities in a professional manner that models and ensures a diverse, equitable, and inclusive learning and work environment and upholds the school’s commitment to its cornerstones (the mission, the vision, the values, the beliefs, the employee culture and the portraits of a teacher and a graduate).
• Maintain a commitment to ongoing professional learning and growth.
• Meet the expectation of regular, predictable, and reliable attendance.

Education: Bachelor’s degree in a related field preferred.

Experience: One year of experience in information systems consulting, training, or programming, including experience dealing directly with the user community. A record of successful experience in more than one of the following areas: academic technology, technology training, information systems, programming, consulting, problem solving, networking related experience in an academic institution preferred.
Equivalency: Directly related experience or a combination of directly related education and experience may be considered in place of the above requirements. 

WORK SCHEDULE

Days: In general, this position is scheduled to work on campus Monday through Friday year-round, but is expected to work as necessary to ensure that position responsibilities are consistently met.  There may be certain work requirements that could result in a need for temporary modification of this schedule.

Hours:  This position is scheduled to work 37.5 hours per week. The actual times worked are determined by the supervisor and may fluctuate given the nature and seasonality of this position and are determined in coordination with the Division manager. This position may be called upon after hours and on weekends to respond to IS emergencies.

The Cary Academy Professional Culture

• Above all else, we are fiercely committed to putting our students first in all that we do.
• We are relentless in the pursuit of our mission.
• We are insatiably curious, knowing that if we are open to and excited about learning, the right answers will come to us—eventually!
• Tradition matters to us, but moving forward with an eye to the new, different and unexplored matters even more.
• We deliberately seek out a broad range of backgrounds and experiences in our employees and value this as essential to allowing our community to grow and innovate.
• We share ideas, information and perspectives in a way that honors and empowers everyone and allows our community to thrive.
• We nurture meaningful relationships with community members that make us look forward to coming to work each day.
• We are self-motivated professionals who take pride in and responsibility for the work we do.

Cary Academy's Commitment to Diversity, Equity, and Inclusion

Committed to attracting and retaining a diverse staff, Cary Academy encourages applications from individuals with diverse backgrounds and experiences. We seek to create working and learning environments that are safe and inclusive.

The Cary Academy Diversity Mission Statement: Cary Academy fosters a learning community where the richness of diversity is recognized, respected, and embraced. Our view in diversity includes, but is not limited to ability, age, appearance, gender, national origin, personal qualities, race, religion, sexual orientation, and socioeconomic status. Our vision is to nurture and sustain an equitable and inclusive environment where everyone is valued.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Relocation assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Have you applied at www.caryacademy.org/careers? Only applicants applying directly to our website will be considered.

Work Location: One location