Education Technology Support Specialist

POSITION SUMMARY:

The Educational Technology Support Specialist is a member of the Systems and Technology Department and is responsible for assisting the Systems and Technology Director in managing the school’s systems, networks, and technological structures and services. The Educational Technology Support Specialist assures that all networks, equipment, systems, servers, databases, websites, and other technologies and infrastructures function; are secure; integrate properly in service of the school’s mission; support teaching and learning; and promote the administrative operations of the school. The Educational Technology Support Specialist is primarily responsible for training and assisting faculty with their use of school systems and technology.

ESSENTIAL RESPONSIBILITIES:

Assist with the advancement, security, installation, configuration, and maintenance of school systems, databases, networks, and technology equipment, infrastructures, and services;
Develop, and deliver training for faculty on school systems, databases, networks, and technology;
Respond to student, faculty, and parent requests for assistance and troubleshooting on school systems, networks, and technology;
Assist with vendor relationships related to school systems and technology; and
Assist with the maintenance of the school’s website and help to implement the school’s style and branding standards across all community facing cloud services.
GENERAL RESPONSIBILITIES:

Support the work of the Head of School and administrative/leadership team;
Support the mission, values, program, and goals of Northwest Academy and its respective divisions and programs;
Help to maintain school policies, regulations, and expectations;
Develop and maintain professional, collaborative, and collegial relationships;
Exhibit a growth mindset about best practices and work toward professional goals and development;
Actively participate in the school culture and community; and
Provide effective supervision of students to promote a safe and healthy environment and school experience.
QUALIFICATIONS:

Minimum 2 years experience with Google Apps For Education (GAFE), specifically Gmail, Google drive, Google Classroom, Google Calendar;
Exposure to cloud based electronic grade book applications and electronic grade book best practices;
Exposure to School Information Systems (SIS) with a preference given to candidates with prior experience with PCR Educator AND/OR exposure to cloud based CMS systems;
Minimum 2 years experience supporting teachers in using Macbook computers in the classroom;
Minimum 2 years experience supporting teachers in using classroom audio visual systems including projectors, TVs, Apple TVs, DVD players and document cameras;
Willingness to learn or knowledge of HTML, CSS, PHP, Wordpress, PCR Educator’s CMS interface, and other cloud based services as needed;
Experience handling tech support requests and demonstrated success working with diverse personnel with varying expertise using technology and related systems;
Demonstrated success developing in-house training programs and delivering training to personnel with varying expertise using technology and related systems;
Demonstrated success working with young adolescent and adolescent students;
Excellent verbal, written, and digital communication skills; ability to effectively communicate and work as a team with administrators, faculty, staff, parents, and students;
The ability to create an effective professional environment and interact effectively with people from different cultures and experiences; ability to lead and work with cross-cultural environments;
An ability to learn from and build on varying cultural and community norms of staff, students, and families.
A complete job description can be found on our Careers at Northwest Academy page. Interested candidates may submit a cover letter and resume to careers@nwacademy.org. No phone calls, please.

Northwest Academy is an equal opportunity employer and is committed to welcoming and celebrating a diverse student and faculty population. We believe every employee has the right to work in an environment free from all forms of unlawful discrimination. It is the policy of the school that employment decisions for all applicants and employees will be made without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, marital status, veteran status, disability or other characteristics protected under local, state or federal law. No employee will be retaliated against for raising concerns under this policy. We seek each employee’s contribution and assistance in helping us maintain equal employment opportunity.