Educational Technology Support Specialist

Bishop O’Connell High School is seeking an Educational T echnology Support Specialist to primarily work with faculty to provide end-user support for LMS and related T eaching and Learning services, consults with the faculty on effectual use of educational technology across a range of instructional modes, and facilitates academic transformation through fusion of pedagogical and technological innovation. S/he takes initiative to investigate opportunities and challenges with existing and emerging technologies, resolve problems, propose strategies, and develop action plans with a vision for quality for the school’s digital learning environment. 

Duties and responsibilities: 

• Provide support for faculty service requests and incident inquiries via in person and remote desktop for day-to-day operational support for instructors 

• Coordinate with the Bishop O’Connell Professional Development Team to provide end- user support for teaching and learning initiatives 

• Facilitate resolution of service requests, incidents, and problems for applications within scope including interaction with vendors as needed 

• Participate in rotational schedule of support for students in the IT Student Support Center

• Collaborate with Professional Development Team staff and multiple campus constituencies on projects to explore, evaluate, implement and assess current and emerging technologies and their effective application  

• Create and maintain support documentation for IT Team 

• Periodically act as IT support for Bishop O’Connell events during non-school hours, including weekends and long holidays. 

• Identify and bring to management’s attention opportunities to improve the delivery of end-user support at Bishop O’Connell 

• Actively participate in school-wide all hands meetings 

• Identify opportunities for increasing personal skills that are appropriate for supporting the IT mission 

Specific Tasks and Responsibilities include: 

• Basic troubleshooting and service for Windows and Apple computers, Chromebooks, and IPads 

• Diagnose and repair wireless network connectivity issues for a variety of devices used by faculty and students 

• Troubleshoot issues within the learning environment, including troubleshooting projectors, sound systems, and printers 

• Develop resources such as tutorials, instructional aids, and screen videos to engage faculty with effective use of educational technology and online teaching 

• Assisting faculty with Google Apps for Education 

• Receive and properly inventory IT assets within Snipe IT Inventory System 

• Be available during non-school hours for emergency technical support issues, such as serious power outages that require physical resets for school IT infrastructure

Requirements:
Minimum Qualifications:

• Bachelor's degree in Educational Technology, Information Technology, Information Science, or related discipline from a college or university accredited by a U.S. Dept. of Education or internationally recognized accrediting organization OR a Bachelor’s degree and one year of experience 

• Proficiency with Google for Education Suite 

• Minimum of two years progressively responsible or expansive work experience in instructional design, educational technology, IT, web design, project management, and education 

• Expertise with Microsoft Excel 

• Capable of using Skype, Zoom, or similar conferencing tools 

• Knowledgeable and competent with the features of Learning Management System service offerings such as Blackboard Learn or similar (e.g. Moodle, Canvas, Desire2Learn, etc.), including add-ons and LTI extensions 

• Knowledge of multimedia tool capabilities such as Photoshop, Captivate, Camtasia, mobile apps, lecture/screen capture, and video content creation 

• Familiarity with instructional design approaches and understanding of best practices related to technology-enhanced teaching and learning 

• Excellent communication skills, including professional experience in the development and delivery of presentations, workshops and/or trainings in an educational setting 

• Strong organization, time management, interpersonal, and communication abilities to carry initiatives to success 

• Ability to work effectively both individually and in alignment with team and organizational goals

Preferred Qualifications:

• Master's degree in Educational Technology, Information Technology, Information Science, or related discipline from a college or university accredited by a U.S. Dept. of Education or internationally recognized accrediting organization 

• Experience supporting faculty in a teaching/learning environment 

• Google for Education Certified Trainer 

• Demonstrated experience administering Learning Management System service offerings 

• Ability to successfully initiate, organize, lead/manage, and complete projects as part of a team

• Familiarity with programming/markup languages related to online learning (e.g. HTML, XML, CSS, Java, JavaScript, etc.) 

• Demonstrated use of development tools for creating interactive/eLearning content (e.g. Flash, Captivate, Camtasia, VoiceThread, Dreamweaver, etc.) 

This position is full-time, on-site in Arlington, VA. This position reports to the Director of IT Services and works closely with the Professional Development T eam. T he position is available immediately and includes health and retirement benefits through the Diocese of Arlington. T o be considered please submit your resume and cover letter to employment@bishopoconnell.org.