Field Technology Analyst

The Field Technology Analyst provides a high level, broad spectrum of technical analysis and support for computing and data communications technologies. Specifically, this class provides for field analysis of ITG core technologies and services, tier 1, 2, and some 3 support of those technologies, project management, and a conduit for communications and technical feedback between customers, field support, and ITG tier 3 support groups such as Systems Analysts/Engineers.

This position is distinguished by a hybrid combination of technology roles that include Systems Analyst, Field Service Technician, Project Manager and Help Desk Analyst. These are multi-tasking, broadly based positions that require a combination of analytic, technical, project management, and customer support skills to provide IT field support across all OHSU missions. The Field Technology Analyst is also distinguished by a broad spectrum and high degree of technical abilities, and the ability to effectively multi-task across job roles and across multiple technology platforms. These technology platforms may include but are not limited to stationary and mobile computing devices, multiple operating systems, virtualization, and converged technologies such as VOIP, Vocera, and other elements of unified communications. Lastly, this class is distinguished by a requirement to rapidly and dynamically respond to a rapidly changing technology environment.

Reporting to the TMIS Manager, the Field Technology Analyst provides advanced technical expertise and leadership, models service excellence and conduct, and develops cross-team communications to facilitate core competencies and best practices. The Field Technology Analyst also provides liaison with other ITG teams to communicate and assess operational issues, and test, integrate and help implement value added changes while mitigating negative issues in the network or field environment for the customer and ITG. 

Internal Number: IRC69780