Help Desk Analyst

Virginia Commonwealth University, VA

Job Level

Entry-level position

Post Date

07/22/2019

Job Category

Analyst

Sector

Information Technology

Job Status

Areas of Responsibility

Support / Help desk

Link to Job Posting

University Code	24212
University Title	Information Technology Specialist 2
University Job Family	Information Technology
ORP Eligible	No
For more information on ORP, visit:	Retirement Plans

Posting Details
Recruitment Pool	All Applicants
Recruitment Type	Single Title
Scope of Search	Regional
Working Title	Help Desk Analyst
Position Number	567060
Position Type	Staff
Job Status	Full-Time
FLSA Indicator	Exempt
Employee Group	University Employee
Department	Office Of Research
Organizational Overview	At VCU, we Make it Real through learning, research, creativity, service and discovery — the hallmarks of the VCU experience. A premier, urban, public research university nationally recognized as one of the best employers for diversity, VCU is a great place to work. It’s a place of opportunity, where your success is supported and your career can thrive. VCU offers employees a generous leave package, career paths for advancement, competitive pay, and an opportunity to do mission-driven work.
Position Primary Purpose and General Responsibilities	The Office of Research and Innovation installs and maintains electronic Research Administration (eRA) software used for the submission, management and review of research related grants, contracts, and regulatory compliance data. The Help Desk Analyst will be responsible for providing level 1 IT service support for all Office of Research and Innovation personnel and systems. Systems support include desktop, network/infrastructure, and enterprise systems support for Office of Research technology initiatives. The incumbent will be required to attend technology user group meetings and other systems training sessions as assigned.
Minimum Hiring Standards	Knowledge of basic information technology principles and terminology Knowledge of the latest versions of Windows and Apple desktop and mobile operating systems Knowledge of enterprise level system applications, including mobile device management, systems patching, and computer imaging tools Basic knowledge of Active Directory and Group Policy deployment strategies Experience using G Suite cloud computing applications including, Gmail, Google, Drive, Smartsheet, Calendar, and File Stream Experience with new machine provisioning and image deployment techniques Basic knowledge of conference room A/V configuration including level 1 troubleshooting of computers, microphones, cameras, and software Basic knowledge of the Microsoft Office suite, Internet Explorer, Firefox, Chrome, and Adobe products on both Windows and Apple platforms Proven leadership skills, a self-starter with excellent written and oral communication skills Ability to work in a diverse environment is required Ability to manage tasks on multiple concurrent projects
Preferred Hiring Standards	Experience with the following scripting languages: Powershell, AppleScript, and VBScript Experience implementing and managing Deep Freeze in a Windows 10 environment Experience with current imaging and machine provisioning techniques and image deployment to Windows 10 computers Bachelor’s Degree in Computer Science, Information Systems, or other related discipline preferred Experience with either electronic grant submissions or protocol submissions is a plus CompTIA A+, MCSA: Windows 10, Microsoft IT Support are a plus Experience standing up and managing an enterprise level endpoint security system (ex. Sophos, System Center Endpoint Protection)
Required Licenses/ Certifications
Anticipated Hiring Range	40,000 - 55,000
Application Process/Additional Information
Campus	MCV Campus
Hours/Week	40
Normal Work Days/Hours	Mon-Fri/8AM - 5PM
Job Open Date	07/19/2019
Posting will close on or before
Open Until Filled	Yes
Job Category	Information Technology
Is this a restricted position?	No
Is this position eligible to participate in alternative work arrangements?	Yes
Sensitive Position	No
Resource Critical	Yes