IS Help Desk Associate

Friends School is a Quaker, co-educational, college preparatory school, Pre-K through Grade 12, in Baltimore City, enrolling 880 students, 37% of whom identify as children of color. We are guided by the Quaker ideals of simplicity, peace, integrity, community, equality, and stewardship.  We strive to be a purposefully inclusive community that reflects the racial, ethnic, cultural, socioeconomic, and religious diversity of our city and our region.  

Responsible for providing administrative assistance, purchasing, and help desk routing for Information Services.

• Provide first level response and routing to trouble calls that come through in person, over the phone, and through email.
• Manage asset Inventory for the School’s devices.
• Manage support for Audio/Visual Events.
• Walk users through problem-solving steps.
• Train computer users.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs to resolve problems.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Must possess strong organization skills
• Proficiency with MS Outlook, Word, Excel, and Access
• Ability to communicate efficiently written and verbally

Qualifications:

• Bachelor's degree preferred; Experience with knowledge in an IS Help Desk and customer service support experience a plus.

Friends School of Baltimore actively promotes equity, diversity, and inclusion in all programs and operations, including admissions, financial aid, and hiring. To form a community which strives to reflect the world’s diversity, we do not discriminate on the basis of race or color, religion, nationality, ethnicity, economic background, physical ability, sex, gender identity or expression, or sexual orientation. Friends School of Baltimore is an equal opportunity employer. Candidates of color and members of other underrepresented groups who might enrich and diversify the school community are strongly encouraged to apply.