Help Desk Manager

Position Starts: June 14, 2016
Application Deadline: June 15, 2016
This position is responsible for providing technology support for the administration, faculty, staff and students. The Help Desk Manager will report directly to and will work regularly with the IT Manager and CFO.  
 

Required Personal Skills:

Excellent communication, organizational, and project management skills.
Ability to prioritize daily tasks on long-term projects and work in a fast paced environment
Effective communication skills
Strong analytical, organizational, process, and problem-solving skills
Accomplished in problem identification and problem-solving techniques relating to the use of supported end-user hardware, software, and peripherals
Ability to work with staff and students
Self-starter and self-learner
Education/Experience

Minimum 3 years in LAN administration experience in Macintosh platform, Mac-based applications, Configuring and using Apple Remote Desktop in a 150+ workstation environment.
Should have experience with image deployment on the Mac platform
Network user administration, firewall and router configuration, Cisco switch and router configuration experience is a plus.
Experience with cabling systems, hubs and routers
General Responsibilities:

Manage and catalog all user support requests
Troubleshoot and resolve hardware, software, printing, interactive white board, and A/V problems in an entirely Apple environment
Provide training for administrators and staff
Consult with IT Manager to support faculty and students
Install, configure, and maintain software & hardware
Assist with A/V setup as needed for school assemblies, faculty/committee meetings, and special events
Work with the IT Manager to update the Technology plan for the school
Software and Macintosh Support:

Provide end user support for Mac OS client software and a wide variety of software applications (installation, configuration, troubleshooting, and maintenance)
Software testing and evaluation. Track software licenses
Software image creation, deployment, updates and maintenance
Software application installation and updates on iPads
Support for setting up user accounts on our Whipplehill web site
Manage multiple OSX 10.9 & 10.10 servers using standard Apple server admin tools - Mac OS X servers with Home Directories
Clients and servers support
Serve as a liaison with Apple for warranty repairs and software support.
Management and preferences enforcement
Manage a wide variety of server roles (web, QuickTime streaming, wiki/blog, databases, etc.)
Manage and Monitor data backup systems
Set up wikis, blogs, web pages on our Intranet as needed for faculty, staff, and student use.
Hardware/Network Maintenance:

Basic hardware repairs for warranty and out-of-warranty systems and printers
Wired and Wireless network management
Configuration, maintenance of printers, scanners and other peripherals
Manage Internet network and filtering system
Maintain A/V equipment including digital projectors and Smartboards
Prepare end-of-life systems for donation or recycling
Document network system, operational procedures, and network topology
Maintain equipment inventory
Provide hardware support over summer to design, test, and troubleshoot major network upgrades
Contact Information
Email Nisha Joshi

Please E-mail your resume with a cover letter indicating your salary requirements.