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Help Desk Support Manager

Mayfield Junior School, CA
Job Level
Mid-level position
Post Date
03/12/2019
Job Category
Manager / Supervisor
Sector
  • Information Technology
Job Status
Areas of Responsibility
  • Support / Help desk
Link to Job Posting

Reporting to the Director of IT, this is a full-time position and starts on or before April 15, 2019.

 
Job Requirements:

  • BA/BS degree or equivalent experience

  • Apple certification a plus

  • Help desk experience preferably in a private school setting

  • Extensive knowledge of MacOS and general knowledge of Windows

  • Experience with audio boards, microphones and video cameras

  • Experience with JAMF, DeployStudio, and Munki a plus

  • Experience with theatre lighting a plus

Skills and Competencies:

  • Exceptional troubleshooting and problem solving skills

  • Excellent communication and interpersonal skills

  • Able to provide excellent customer service at all times

  • Ability to establish rapport with faculty and students with varying technology proficiencies

  • Ability to work in a fast-paced environment with deadline pressure, multi-tasking various projects

  • Strong work ethic and professional demeanor; capable of handling stressful situations

  • Adept at working both independently and with a team

Duties and Responsibilities:

  • Administer the campus help desk system to provide daily technical support to faculty and staff

  • Prepare, deploy and maintain Apple iMacs and MacBook Airs in computer labs and carts

  • Provide front-line support of Apple and Windows desktops and laptops to faculty and staff

  • Resolve technical support requests from faculty and staff

  • Execute and support technology set-ups for campus events

  • Deploy and maintain hardware and software from faculty and staff

  • Provide front-line support of network copiers and printers

  • Maintain all common area (gym, performing arts center) video and audio systems

  • Work with Marketing and IT Departments on occasional videography projects

  • Work with Educational Technology Department in maintaining maker space

  • Provide occasional training to students, staff, and parents

  • Work closely with IT staff on hardware maintenance, software updates, and other tasks as necessary

  • Research and evaluate new technologies

Mayfield Junior School is an Equal Employment Opportunity private institution and operates in conformance with applicable state and federal discrimination laws.

Please send your cover letter and resume to Human Resources at jobs@mayfieldjs.org
No phone calls, please.