From K – 12, technology is an integral part of learning. At Punahou School, the Information Technology (IT) department strives to create an environment where access to and support for digital information, tools, devices and rich learning opportunities are fully integrated throughout the K – grade 12 environment.  The IT team designs, builds, maintains and enhances technology for students and staff enabling them to effectively utilize current and emerging technologies as tools for effective learning.

 

Punahou School is actively recruiting a Help Desk Support Specialist to join the IT team.  The Support Specialist will work with students, faculty and staff to support the curricular and operational needs of the school by assisting with hardware setup and deployment, providing technical IT support, troubleshooting network connectivity issues, and supporting IT software.  By providing these services in an effective and efficient manner, the Support Specialist will ensure maximum access to and implementation of technology services and resources for the Punahou community.  Through the use of service management tools the Support Specialist will troubleshoot incoming work requests, tracking and updating user device inventory, retrieving and delivering software and for remote diagnostic capabilities.  The ideal candidate will collaborate effectively with others, prioritize responsibilities independently, solve problems efficiently, and demonstrate a high level of service orientation.  If you have experience working and troubleshooting hardware and software, thrive in a collaborative team-oriented environment and have excellent communications skills, we invite you to apply! 

 

 

 

Department: Information Technology   

Status: Full-Time Regular 

FLSA: Non-Exempt

Work Year: Year Round

Work Hours: Monday – Friday, 7:30 AM –4:00 PM   

 

 

 

● Bachelor’s Degree in Computer Science, Information Systems, or other related field, or equivalent work experience.

● Work experience with demonstrated working knowledge of basic to moderately complex hardware and software products and problem solving/troubleshooting skills.

● IT industry certification preferred.