Help Desk Technician

Clarion University seeks applications for a full-time Help Desk Technician position in the Center for Computing Services. Responsibilities include researching and resolving a wide variety of information technology (IT) problems and issues directed to the Computing Services (CS) Help Desk. The Help Desk supports a broad range of university on-campus and on-line IT services for students, faculty, and staff. Duties include “level 1” IT support — reviewing phone/walk-in/e-mail/web inquiries to Help Desk and determining appropriate action to address the request (directly resolving the issue, coordinating help desk tickets, and collaborating as needed with other CS staff). IT support areas include PC/Mac/Mobile device hardware, software, peripherals, labs and classrooms, audiovisual (A/V) systems, computer accounts (usernames/passwords), network access, and university information systems. Responsibilities also include a wide variety of project work including PC/Mac/tablet/peripheral system installation, maintenance, and support; new hardware/software request research and quote development, vendor coordination, help desk ticket and process coordination, IT inventory coordination, and documentation/training. The Position is contingent upon the availability of funding.

Required qualifications include an associate degree in a technology related field, or two years of experience providing IT support services involving hardware and software installation, operation, and maintenance, or an equivalent combination of experience and training. Qualified applications must also have knowledge of hardware (pc/mac/peripheral) and software (desktop operating systems, Microsoft Office) installation, configuration, troubleshooting, and support in a networked environment and strong communication skills.

Applicants must complete a successful campus interview. Prior to employment, the successful candidate will be required to obtain and submit current clearances from the Pennsylvania Department of Human Services, Pennsylvania State Police and the FBI.

Preferred applicants will have strong customer service, team, and projects skills and the ability to effectively support production services for a wide variety and high volume of IT help desk operations.

Applicants are required to apply online at https://jobs.clarion.edu. Applicants must include current resume, official transcript of the highest degree earned, (unofficial transcripts are acceptable for review purposes), cover letter, and names and contact information for three (3) professional references.
Review of applications will begin on January 16, 2018 and continue until position is filled.

Applicants must complete a successful on campus interview.

Review of applications will begin on January 16, 2018 and continue until position is filled.

Prior to employment the successful candidate will be required to obtain and submit current clearances from the Pennsylvania Department of Human Services, Pennsylvania State Police and the FBI.

Applicants must apply on line at https://jobs.clarion.edu

Clarion University of Pennsylvania is committed to equal employment and equal educational opportunities for all individuals regardless of gender, gender identity, race or color, ethnicity, national origin or ancestry, age, mental or physical disability, religion or creed, genetic information, affectional or sexual orientation, veteran status, or other classifications that are protected under Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990, and other pertinent state and federal laws and regulations. Direct inquiries to the Title IX Coordinator, Clarion University of Pennsylvania, 103 Carrier Administration Building, sfenske@clarion.edu or phone 814-393-2351, or the Director of Social Equity, 210 Carrier Administration Building 16214-1232; Email asalsgiver@clarion.edu or phone 814-393-2109. Inquiries may also be directed to the Director of the Office for Civil Rights, Department of Education, 330 Independence Avenue, SW, Washington, DC 20201.