Help Desk Technician

Internationally acclaimed for its unique environment and expertise in the particular learning needs of girls, The Bishop Strachan School (BSS) has built a reputation over its long history as an undisputed leader in education. Offering a challenging, lively and creative atmosphere and a roster of uniquely qualified faculty and staff, BSS inspires each student to find her passion, pursue her dreams and reach her potential through a rigorous academic program. Helping students become smart, independent, compassionate young women, BSS provides the tools, technology and innovation required to thrive in post-secondary pursuits and beyond. Our unique whole girl approach, commitment to excellence and embodiment of strong values create a profound and powerful learning environment within a supportive, engaged community.

To support our mission of providing our students with the best educational experience, we strive for excellence in every facet of the organization – including providing a stimulating, creative and lively work environment that attracts the best staff and faculty. We are seeking the right candidate to fill the position of:

Help Desk Technician

Reports to: Help Desk Manager

Summary of Position:

The Help Desk Technician provides first level technical support to BSS staff and students, in a primarily Apple BYOD environment, at the BSS Help Desk. This position will assist in the innovative development and deployment of practices and solutions to improve support for student and staff devices and software. The Help Desk Technician will participate in the Technology and Innovation departmental planning and implementation of software, systems and training.

Specific Accountabilities Include:

• Identify, investigate, assess, document, and resolve staff and student software and hardware problems in person, over the phone, online and via the Help Desk ticket system

• Follow up with users to communicate status of problem resolution and ensure that user needs are met

• Assist in overseeing the functionality and wellbeing of all school devices and equipment, such as laptops, iPads, projectors, and printers

• Assist in maintenance and development of Help Desk technical information library to document Help Desk processes and maintain an accurate, up-to-date hardware inventory

• Assist with the setup of new equipment and systems as requested, as well as, provide input and just-in-time training as required

• Provide project assistance to Assistant Head, Innovation Development and Technology as required

• Other related duties as assigned

Skills, Experience and Attributes Include:

• Related degree, diploma or other relevant training

• Technical proficiency and experience installing, maintaining, and troubleshooting Apple and PC hardware/software in a professional, enterprise environment

• Technical proficiency and experience with troubleshooting GSuite for Education applications and simple audio/visual equipment

• Experience using a Help Desk ticket system

• Working knowledge of enterprise Ethernet and wireless networks

• Able to quickly learn, utilize and troubleshoot new software/hardware

• Experience with the Adobe Creative Suite desirable

• Experience maintaining and repairing desktop printers and wide format printers desirable

• Able to communicate clearly and effectively while speaking with both end users and technical support

• Excellent organizational and multitasking skills

• Able to handle multiple priorities in a consistent, professional manner

• Team player with strong customer service and judgement skills required to interact with students, colleagues, staff and vendors

• Lifting of computers & peripherals is required (up to 50lbs)

• Experience working in an educational facility an asset

• Sense of humour

Interested applicants should forward a cover letter and resume to Human Resources at The Bishop Strachan School by email to careers@bss.on.ca indicating Help Desk Technician position in the subject line.

We thank all candidates in advance. We will, however, contact only those selected for an interview. We believe that diversity in our school fosters a rich, inclusive and creative environment. We are actively engaged in building a more diverse school and encourage all qualified applicants to apply. Visit us at www.bss.on.ca