Help Desk Technician

Position Summary

Chemeketa is a proud Hispanic-Serving Institution that aspires to be an inclusive environment where we honor and value the unique contributions of our diverse students, employees, and community. We seek to foster cultural competence and pursue equitable solutions that support all students in achieving their educational goals. If you are interested in joining the work of the college to pursue a supportive and inclusive culture, we encourage you to apply.

The IT Help Desk Technician is part of a collaborative team that serves as the first point of contact for customers needing technical assistance. This role includes reviewing technical support requests for assignment to IT teams, creating procedural documentation, answering phone calls, responding to voicemails, and supporting walk-in requests from our college community. This position requires excellent communication skills and a good understanding of computer systems, mobile devices, and other technology to offer coordinated support and remote troubleshooting for hardware and software issues.

Closing Date: Friday, September 18, 2020

Why Chemeketa?

You would be challenged to find a college that matters more to its community than Chemeketa means to the residents of Oregon’s Mid-Willamette Valley. If you can affirm our mission to provide opportunities for students to explore, learn, and succeed through quality educational experiences and workforce training, then Chemeketa will be a rewarding workplace to fulfill your potential and contribute your expertise.

The Community We Serve

Chemeketa Community College is the third largest post-secondary institution in Oregon, with approximately 29,000 students enrolled from a diversity of backgrounds. Chemeketa has seven locations, Salem campus, Yamhill Valley campus, Brooks Regional Training facility, Woodburn center, Polk center, Center for Business & Industry and Viticulture at Eola. Chemeketa's district encompasses nearly 2,700 square miles of the Mid-Willamette Valley and includes all of Marion, Polk, and most of Yamhill counties with a small portion of Linn County. About 465,000 citizens live in the district, with Salem, the capitol city of the state of Oregon, comprising the largest single concentration of citizens.

Diversity
We are a college community enriched by the diversity of our students, staff, and community members. Each individual and group has the potential to contribute in our learning environment. Each has dignity. To diminish the dignity of one is to diminish the dignity of us all.

Requirements 

High school diploma or General Equivalency Diploma (G.E.D.) 
-AND-
A combination four years of customer support experience and experience with computer applications involving word processing, spreadsheets, and database programs

-OR-

Associate's Degree in Computer science, customer service, or related field from an accredited institution
-AND-
A combination of two years of customer support experience and experience with computer applications involving word processing, spreadsheets, and database programs

Core Competencies:

• Hardware repair, maintenance, and upgrades;
• Software installation, configuration and upgrades;
• Research and problem-solving;
• Instructional assistance;
• Network and Active Directory troubleshooting;
• Customer service and interpersonal relationships

Preferred Qualifications:

• Use of Banner front-end