Help Desk Technician

The Forman School (www.formanschool.org), a coeducational college preparatory boarding and day school serving 210 students, seeks a Help Desk Technician. The school, founded in 1930 and located in Litchfield, CT, a beautiful New England village approximately a half hour outside of Hartford, serves bright students with language based learning differences.

Vision Statement
Forman is a dynamic community where students learn to recognize their own merit and develop an appreciation for challenges as opportunities. Faculty and students nurture growth and a love of learning in a culture of caring. A Forman education provides the foundation for a lifetime of personal achievement and service to others.

The Opportunity
The Forman School seeks a Help Desk Technician to assists in the support and development of the schools administrative/academic technology. This position works with staff, faculty and students to integrate technology into our community.

Major Duties and Responsibilities:

As it relates to academic support, including but not limited to:

Act as a systems resource (Senior Systems LMS, Filemaker, email, website, etc)
In collaboration with administration, develop opportunities for faculty to grow professionally with technology.
Support parents in the understanding and use of parent portals.
Support all teachers in their use of technology.
Providing helpdesk assistance to troubleshoot or support all aspects of technology use as well as general assistance with faculty questions or issues.
Work with students to effectively, seamlessly, and appropriately integrate technology throughout our school.
 As it relates to Administrative support, including but not limited to:

  Act as a systems resource (Blackbaud, Senior Systems, Filemaker, email, fileshares, website, etc)

Install new systems and reassign existing systems as needed.
Providing helpdesk assistance to troubleshoot or support all aspects of technology use as well as general assistance with staff questions or issues.
Assist with the set up for multimedia presentations, connect and test equipment before presentations.
Works as a team member to complete ongoing projects and tasks.
Utilize helpdesk software to maintain support logs.
Ensures customer requests are promptly addressed, documented and resolved in a timely and professional manner consistent with customer service and professional/technical standards.
Minimum Qualifications Required:

Must be A+ certified or have proven equivalent of experience working with PC hardware, software, and printers.

Must have working knowledge of Windows 7,8 & 10 operating systems.
Must have working knowledge of Mac OS/X.
Must have a working knowledge of the Microsoft Office suite of software.
Must be able to lift 30-40lbs on a regular basis as the job pertains to the installation and maintenance of desktop workstations and associated hardware.
Excellent written and oral communications.
Candidates responding to this posting must currently possess the eligibility to work in the United States.
Please e-mail your resume along with cover letter in confidence to:
technology@formanschool.org