Help Desk Technician

Founded in 1829, Upper Canada College is a leading independent school for boys SK-Grade 12 located in the heart of Toronto. Upper Canada College offers an internationally recognized curriculum that prepares students to make their mark in an increasingly global village. The College also emphasizes a balanced education, one that breeds character as well as academic excellence.

Position Overview:

Upper Canada College is looking for an experienced Help Desk Technician to provide first line technical support for staff and students. The successful candidate will be client service oriented and have a strong understanding of both Mac and Windows operating systems. This position is a key role for staff and student support and will be a valued member of the IT team working with all departments in the school.

Key Responsibilities:

• Providing first line of technical support for staff and students
• Providing operating system (MAC and Windows), application, printing and related support for walk-in, telephone and e-mail inquiries
• Maintaining Help Desk Database, with respect to ticketing and asset management.
• Documenting technical issues and escalating them to the appropriate technician
• Researching specific issues and solutions
• Sourcing new hardware and software solutions and make recommendations
• Test new and implemented hardware and software
• Supporting the Network Administrator by understanding the configuration and troubleshooting of:
  
  • Firewall
  • Content filter
  • Wireless
  • Switching equipment
• Work collaboratively as a IT Team member to ensure the network at Upper Canada College is running efficiently and the IT needs of the school are met in a timely manner
• Provide administrative support in the following areas:
  
  • maintain a centralized software library
  • order and receive software/hardware/equipment
  • responsible for maintaining current asset inventory
  • the Document Management System
• Other duties as assigned

Required Competencies and Experience:

• Post secondary education in computer systems, technical support or related field;
• At least 1 year of related experience, in an educational setting would be an asset;
• Enjoys solving a wide variety of problems on a continual basis;
• Apple Certified Mac Technician is preferred;
• Ability to prioritize incoming requests
• Ability to translate technical terms into non-technical language;
• Ability to learn new processes and procedures;
• Fundamental understanding of productivity software, like Microsoft Office or Apple iWork;
• Ability to adapt quickly to new network technologies and versions;
• Must have excellent customer service, interpersonal and relationship building skills;
• Excellent communication and problem solving skills;
• Collaborative, effective team player;
• Self leadership with a focus on personal growth and professional knowledge and awareness;
• Flexibility and agility to roll with changes that happen quickly.

Please apply online by creating a ‘Management and Professionals’ account by Friday August 5th, 2016.
We thank all candidates in advance. We will, however, contact only those selected for an interview.
No phone calls please.

We are an Equal Opportunity Employer and value diversity, encouraging applications from all qualified individuals. If you are contacted by UCC regarding a job opportunity, please advise us if you require any accommodations.