Help Desk Technician
Job Level
Entry-level position
Post Date
12/11/2016
Job Category
Technician
Sector
Job Status
Areas of Responsibility
The Help Desk Technician I works with the IT team to ensure that Milken Community Schools (middle and upper school) teachers, students, administration, and staff are provided timely, accurate, and appropriate support in mission-critical information and technology. This includes support related to computer systems, software, and hardware. Support may be provided via phone, email, or in-person meetings with teachers, students, administration and staff and issues are resolved to the end user’s satisfaction. Provide one-on-one end-user training as needed. Solve and troubleshoot problems related to desktop computers, laptops, and different types of computers.
Qualifications:
Help Desk Technician I must hold a High School Diploma and one (1) to three (3) years of directly related work experience. Experience and training in a network environment and knowledge of network protocol preferred. He or she must be flexible and a creative problem solver. Qualified candidate is team-oriented and committed to regular professional development to maintain skills.
Essential Functions:
Expertise to include:
- Knowledge of Desktop hardware and software
- Mac OS X and Windows skills
- Good problem solving skills
- Good verbal and written communication skills
- Customer focus
- Team work ethic
- Good interpersonal skills
- Ability to work independently
Other Necessary Functions:
As the Help Desk Technician I is part of the Information Technology team, s/he must be prepared to provide support to other members of that team in the event of urgent situations that might arise. As IT at Milken supports the capacity of teachers and administrators to innovate, there will be times when the Help Desk Technician I will be called on to provide in-classroom support to teachers, as well as group training sessions on technology.
Qualified candidates please email resumes to jobs@milkenschool.org